Finally got around to putting the new heatbed on my A1. Submitted the pictures 2 weeks ago and not even an acknowledgement. Just sent in a complaint ticket today. Will see if that gets anything other than an automated reply.
I know this is common. From past posts on this, I also know that if I don’t hear soon it seems starting a thread on here strongly complaining about it gets a response. So if nothing happens, I’ll have to start a new thread being rather loud and harsh about this. 
For now, the ball is in their court.