Finally got around to putting the new heatbed on my A1. Submitted the pictures 2 weeks ago and not even an acknowledgement. Just sent in a complaint ticket today. Will see if that gets anything other than an automated reply.
I know this is common. From past posts on this, I also know that if I don’t hear soon it seems starting a thread on here strongly complaining about it gets a response. So if nothing happens, I’ll have to start a new thread being rather loud and harsh about this.
There was an A1 (not mini) recall earlier in the year.
Purchasers with the printer were given one of two choices:
Request a new heat bed and get a partial rebate in the form of a gift card
Full refund and return of the printer and a smaller rebate.
The A1 printer was withdrawn from sale during this period, about three months.
If people chose the first option, they were to take photos of the part installed to trigger the partial rebate gift card.
There were significant issues with the handling of the whole recall and self-installed repair programme.
Delays in response, delays in payout and often very long periods in how long BL staff took to answer a simple question.
Even with the full refund, the initial offer was a refund straight away to “reduce the delay to get you a new printer”, they immediately swapped this until after the printer was returned, after a period of time to review the returned printer and then even after the refund had been issued - you finally received the actual rebate as a gift card.
Remember, you couldn’t buy another A1 as they were out of stock for months, so, you had to put that refund and rebate towards a more expensive printer.
BL did well out of this as many simply grabbed a P1S.
Imagine drawing up a list of how to do it correctly and then doing the opposite of those things and telling everyone how great you are.
Got a reply saying they’d sent a code on Sept 27th. That’s interesting considering I didn’t send the evidence of the replacement that’s required until this month. Hmmmmm
However they did send me a code, but according to them it’s only good until next Wednesday because its an extension. So, they are cutting it off before their true Black Friday sale. Everything about this is fishy. But at least I did get a code.
They got back to me within a day after I put in my support ticket. Took a week before they shipped out the heatbed which I haven’t recieved yet. (probably tomorrow from looking at the tracking and the part is only 2.5 hours from where I am) Haven’t seen or heard about a gift card. Thats interesting. Having more than 2nd thoughts about buying another printer…
This bull about “extending” my code to Nov 27th is ticking me off. No response to my pointing out the problem with their timeline.
Their claim is the code was sent in September. Problem with that date is I hadn’t even installed the bed yet and they didn’t get the proof until Nov 3rd. Then they drag their feet on issuing the code. Next they send me a code saying it was sent in September and “extending” it to Nov 27th.
So basically I get a code only good for a week when 80% of what I want to order is out of stock.
Yeah thanks a lot Bambu support. Good job of putting the screws to a loyal customer.
Just because you waited 6 months doesn’t mean Bambu is screwing you, it means there was an issue, you was warned and given instructions and it just wasn’t a priority to you, well now it’s not a priority to them. They are over the recall and they have moved on. And now you are still bitching even after they gave you an extension. They probably did send you a code in September because they wanted to close the books on the recall.
