If only Bambu Lab learned what the two words “customer” and “service” mean.
As I keep saying, great printers, unless you need service, how can anyone recommend a company that fails at the hurdle most other companies understood is the MOST important feature of a functional company?
How can you look at someone who took your advice to buy a Bambu Lab printer and then needs support?
It is one thing to brag about your own printers and hide the issues you deal with, it is another to deal with angry friends blaming you for recommending them.
In essence, a broken product is a risk, but a broken experience due to poor customer service is a failure of the business.