Great customer service.
You did say what we SHOULD expect, right?
I for one would welcome:
- Honest sales
- Owning up to their mistakes
- Not assuming custom are lying
- Dealing with delivery partners that fail to ‘deliver’ (in every sense of the word)
- Being polite
- Dealing with tickets properly
- Not responding to a ticket with boilerplate responses that do not relate to the query
- Stop beings dicks when being nice earns respect
- Stop taking customers for granted
- Test big changes and seek the thoughts of the community they rely on for income
- Stop use BETA as an excuse
- Actually, stop using BETA entirely, if you haven’t come out of the BETA stage two years ago, you are doing it wrong. BTW you are doing it wrong.
Pick five for this year and aim for the rest for 2027, we know significant change is really hard.