H2D - is this the beta test?

Bambu Lab H2D
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Great Start: Delayed Delivery, Nozzle Failure, AMS Confusion, Purge Mess & Bed Temp Drop

Just wanted to share what I’ve experienced so far with my H2D – and honestly, it hasn’t been great. Would love to know if others are running into the same stuff or if I’m just unlucky.

:truck: Delivery issues (Germany, via GEL)

The whole thing started with a headache. I’m in Germany, and my printer was shipped with GEL. I waited nearly two weeks for the so-called “Avisierung” (delivery scheduling notification) – nothing ever happened.
Only after calling them myself did they finally schedule a delivery.
Seriously – if you’re in Germany: just go to the GEL website, find your local delivery partner, and call them. The system clearly doesn’t do what it’s supposed to.

:wrench: Nozzle stopped working after 2 hours

After finally getting the printer, I was hoping for a smooth experience. But after just two hours of printing, the extrusion completely stopped.
I took the extruder apart twice, didn’t see anything wrong, put it back together – and somehow it started working again. Might’ve been the filament, sure, but I printed half that spool on my X1 without a single issue.

:art: AMS chooses wrong filament slot

Then came the multicolor print. I had 3 colors loaded, selected 2 in the slicer – and during the first color change, the printer just grabbed the wrong slot. Result: ruined print, wasted time, wasted filament.

:poop: Purge chaos & color change fails

Purge material doesn’t land where it should – half the time it ends up inside the print area.

The blobs are huge and sometimes stick to the part.

So now I get to babysit every single color change, because otherwise the print gets messed up. Not what I signed up for.

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:thermometer: Bed temperature dropped mid-print

As if that wasn’t enough:
Left the printer running for 20 minutes – came back to more purge garbage in the chamber, and some stuck to the part again.
Paused the print to clean it up, and the part shifted. Turns out the bed had dropped to 30 °C, mid-print, for no apparent reason.
Why? No clue. But it definitely shouldn’t happen.

:exclamation: Conclusion

I’ve had the H2D for one day, and I’m already losing patience.
Between the delivery mess, the nozzle issue, the AMS confusion, unreliable color changes, and now the bed temp randomly dropping…
It honestly feels like I’m beta testing a half-ready product – not using something that was delayed to “fix all the problems.”

Anyone else seeing this kind of nonsense? Or am I just super lucky?

And honestly… I can’t help but wonder:
How did all those sponsored YouTubers manage to get perfect prints during launch week?
Because my experience has been anything but.

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Mine prints like a dream, any problem I have had have been caused by myself.

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Hmm, it looks like the print head isn’t going back far enough to purge, and the poop is getting stuck on the wipers. Maybe a misalignment with the gantry could cause that?

Not sure why you had the bed cooldown either. Part of me wonders if people are getting printers with failed secondary heating units and are only relying on the primary one, as that would explain the uneven bed heating issues and possibly your cooldown if the primary heating unit didn’t engage again

If I had to assume, it’s because most H2Ds are fine. It sucks when one isn’t, but it does happen in mass manufacturing.

If you can work with GMT +8 time, you can hop in their live chat and skip the huge wait for a ticket reply

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I can confirm. Not as much trouble as you have, but still not a good experience with the H2D.

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i was in the live chat, they said open a ticket. haha.

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Wow, that actually sucks hard, sorry to hear that

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i still dont have it ill buy it next year
x1 already works well for me

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Yeah, i have that one too. Works pretty fine, never had a single problem since begin, runs daily without issues. Hoped the H2D would do the same, but yeah.

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Also, while I’m here:
The support experience has been incredibly slow so far. Most replies are just copy-paste links to self-help articles from the website, or they ask for photos and videos of literally everything.

I get that they need details to troubleshoot – but come on, I don’t have a camera running next to the printer 24/7 just to catch every failure.
Not to mention, sometimes the issue is already cleaned up or the damage is done by the time I even notice it.

So between unreliable hardware and a support system that’s more about checklists than actual help – yeah, the frustration is real.

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Same for me with my P1S. No issues at all. Perfect first layers over the whole bed and perfect prints. With a quality like that I would be totally happy but it’s far from it.

Well dried pla is kind of stringy, where it’s perfectly fine on the p1s. Little poop pieces on the bed constantly. Not possible to get a good first layer in some sections of the bed even after a manual bed level etc.

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two years before my th board of my x1c broke so i made a support ticket and a year later still didnt came and in that one year ive already buyed one from the bl store

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I waited 6-8 months from the time X1 Kickstarter units started shipping when I ordered my X1C. So many bugs and design tweaks had been made by then that my printer has been largely issue free. Well worth a small wait to let them iron out a few wrinkles in my opinion.

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I am about 100+ hours printing in and my experience is quite the opposite.
Every print so far with multiple types of filament, sizes and complexity has been extremely flawless. I outshines my x1c by a mile.

But based on the OP experience there must be structurally wrong with HIS printer.

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Unless you turned it off and if you install a USB key of course, you should have videos (not timelapses) in the IPCAM folder of the USB key as it is on by default.

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Well, I don’t have any USB device inserted, cause I ordered an SD card, cause the printer says „insert sd card for Timelapse“ but there is no port for sd. So I ordered an usb stick today.

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Make sure that you turn video ON only for testing because it eats so much room that a 256GB is full in 50hours of printing. Timelapses is fine and consume a lot less obviously.

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Company can only do so many internal testing before releasing 1st gen product. They do their best to iron out bugs as cost of return and reputation are on the line.

Troubleshooting is part of being 1st. Personally, I never buy 1st gen tech product. I’ve learned it the hard way from Apple.

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Sorry to hear your issues. Not sure if it’s helpful or not but mine is perfect so far.

I’m in Frankfurt, Printer delivered by GEL - I was on “Avisierug” for just a couple of days. Driver came like 4-5 hours later than he said he would on the phone but that’s about the only complaint. Delivered within the advertised time window.

I didn’t do a test print and started off with a 30 hour baby dragon print with about 20 filament purges - came out perfect with my undried PLA.

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I had a false failure detection but that was caused by me turning off the lights (to see the glow in the dark filament glow) despite the app warning me not to - it resumed perfectly fine.

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No adhesion issues.

No AMS issues.

OP I think you have a lemon…

Edit: actually the AUX fan fell off during shipping so I had to use the spare “rubber screws” which took way longer than it should have.

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The only issue I had was with the internal buffer. It was fixed by removing and reinserting the ptfe tube that is between the tool head and buffer. It failed when I added a AMS Pro to the system which was just a coincident that the failure was not connected to that event. Support took two business days to get back to me, but they did say that the internal buffer looked like the problem based on errors on the printer’s log. The different errors I received did pointed me incorrectly towards the AMS or the tool head. Just printed 2 five hour plus prints.

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Good to hear not the complete machine is broken, just mine.

Printed many of your designs :ok_hand:

Und Gude aus Hessen :eagle:

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