H3C Bug Report - Suggested calibration cannot be done as machine is busy

When starting a print, received error HMS_1A00 “multiple toolhead step losses detected while fetching PrintTool (number)”. Printer screen suggested to reposition toolhead and then run calibration via the button offered, however calibration can’t be done as machine is busy; but no error is displayed. The machine just greys out out the button (well it’s lighter-oranged out).

Initially this was confusing because machine tells you to press it, and shows a button there for you, but it won’t work. “Obvious” remedy was to cancel the print first, then calibrate. However display of error message and remedy should be fixed.

I guess you are referring to the H3C here as you are mentioning the pickup of a tool.

@SupportAssistant , can you pick this up?

Oops forgot there is no H3C forum section. I have edited the post.

Also how may forum staff does it take to create or rename a forum category?

One, but they are never here.