There’s a lot of room for improvement in my opinion for the communication between BBL owners and the support “mechanism”. But, credit where credits due: I’m installing some new boards per their recommendation (I don’t think there’s anything wrong with the boards I’m taking out), and I’d like to express my appreciation for the inclusion of silicone glue to assure that the connectors don’t come loose due to vibration. I really expected to have to furnish my own. Nice touch.
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I am with you, credit where credit is due. But because of this? In a vibrating machine, I would be disappointed if it were otherwise.
BTW: Thank you Toyota for the steering wheel in my car. And the seatbelt. 
oh boy im sure glad my bicycle came with lubrication for its gears.
don’t simp for the company when you’re just a customer.