After sending in my recalled A1 for a refund, I immediately ordered the X1-Carbon since I had a pending commitment to print a job. Still waiting for my refund and US$80 discount code.
While I didn’t mind spending the extra $$$, after spending 30 minutes assembling the brand new X1-Carbon, the printer would not power up. The power switch illuminates, the fan comes on for a few seconds, then shuts off. The screen will not turn on, but the AMS lights flash in sequence.
Wish there was a live tech support number to try and troubleshoot, but had to submit an online ticket. After checking the Wiki, the provided directions to troubleshoot the brand new unit was to disassemble and/or disconnect various components such as the power module, ac and ap modules, etc. Definitely not comfortable doing any of this to a brand new unit fresh out of the box.
Now I wait, according to the automated ticket response, for 3-4 days to see what 's next. Having no luck.
Oh carp!
While DOA’s should have priority unfortunately theres no direct line. I’m afraid its the ticket and wait for the most part. The obvious wiki article if you haven’t already found it Troubleshooting Guide for Power Failure in X1C/X1 Printers at Startup | Bambu Lab Wiki
Hopefully you can find a solution. The X1C is an excellent machine and I’ve found mine to be ultra reliable as most do, sorry that your experience hasn’t been the most impressive 
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Thanks. I did read that wiki but do not feel comfortable in disassembling a brand new out of the box unit. I called my local dealer that is on Bambu’s authorized list and they said they only perform warranty repairs on units they sell directly. They said they do not get reimbursed by BL if the units were purchased elsewhere. I’m hoping BL will send me a return label and refund my cost. Then I will probably go to my local dealer where I know I will get quicker support.
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I notified BBL that I am returning this DOA unit for refund. I just purchased a replacement X1-Carbon printer from a BBL authorized reseller in my city. The reseller told me they will support any problems, including warranty-related issues quickly for their customers. They are open 7 days a week, 10 hours daily.
Since I already set-up and then repacked the original (defective) X1-Carbon, this replacement unit was up and running in under 30 minutes. Benchie was printed within 20 minutes.
I notified BBL that I am returning this DOA unit for refund. I just purchased a replacement X1-Carbon printer from a BBL authorized reseller in my city. The reseller told me they will support any problems, including warranty-related issues quickly for their customers. They are open 7 days a week, 10 hours daily.
Since I already set-up and then repacked the original (defective) X1-Carbon, this replacement unit was up and running in under 30 minutes. Back in business, with little time to spare.
Bricks’n’Mortar ftw. I’m glad to hear you’re on the way to a positive outcome.
Still waiting for a “non-automated” reply from BBL. Now that the holiday is over, I hope it comes in short order. Fingers-crossed.
Still waiting for a return shipping label. Good thing I purchased a replacement printer from a local authorized reseller, otherwise I would have been out of business for going on almost 3 weeks. BTW - still waiting for my refund and voucher for the A1 Combo recall.