Heated bed not working

i just got the printer tonight and went to use it and noticed the bed wont heat just showing room temp, i followed all instructions and HAD power coming from board… when to check the bed wiggles the wires around and turned printed back on and got a ZAP from the main board… so now i have a BRAND NEW printer with multiple messed up parts… welcome to Bambu … $2000 canadian for a paperweight