Good evening folks. I need a hand if yall dont mind…We bought a x1c combo for the kids on the Black Friday sale for there Christmas gift.
We opened it on Christmas morning , performed the setup. It said there was a firmware update. We did it and the tried to make the first print( the scraper tool ) and the machine just froze.
After a long time of nothing , I power cycled this machine. Now it’s stuck on the start screen and never loads past that.
I reached out to support and made a ticket on Christmas Day. We’re almost at 9 days and no response. I’ve sent direct emails and no one responds.
Has anyone been in this situation with support not responding?
Has anyone experienced this before where the machine is stuck?
Looking for some help. Situation is frustrating. Kids got let down.
Some people needing support have reported it took two weeks to get help.
Pull the sd card out and reboot the printer and see what happens. Some cards have failed and locked up the printer or if you have another sd card format it and see what happens.
Reformat the card to Fat32
Look in the phone app and see if it lets you roll the firmware back as an option but you might be locked out of the printer.
Look on the right side of the lcd maybe they are installing them at the factory now or did you not install the factory sd card ?
Yes the BL files are internal but the sd card has failed and locked some printers up from booting it will start writing data to the card on print jobs unless you have no card.
My X1C has a sd card from the factory but I change it to 128GB from day one.
