I had been printing PTEG. First layer was great, so I left the printer alone.
I was in the bathroom when I heard knocking. I looked on my phone at the security cameras and no one was at the door.
When I got back to the print, I found a mess.
The end of the hot end was imbedded in plastic and the Engineer Plate it heavily dug in to.
I had just replaced the hot end two days ago and it had been working PERFECT. Then this, this morning.
What could cause such a thing like this to happen??
Now, where to get a new Engineering Plate? I can not find it on Bambu’s parts page anywhere? I do not just want the stickers (I am not good at putting stuff like that on. I just want to buy a duplicate plate to what came with the printer.
I think rather than a new hotend, I’ll put the original one back on as it had not been the problem after-all. I bough all the spare parts (including several hotends about a year ago); there may have been a production issue that the nozzle end would come off like this.
This is the first real hardware failure I have had with the X1C and it disturbs me.
Any thoughts and help is greatly appreciated. Thank you, all, kindly.
If it’s still within warranty, report it to BL with good photos.
I reported an X1C nozzle that was dragged across the plate and scored it, and also bent the hotend heatbreak.
Bambu Labs replaced both within 3 days without blinking. Excellent service I thought. Of course, it depends on the circumstances, evidence, warranty.
Alternatively, the textured PEI plate appears to be the standard plate shipping with the X1C now, and I find it works very well - parts stick well with a bit of liquid glue and they separate easily. You may want to just get one of those.
Good luck
Thank you. It may be within a week or two of warranty. I did send their tech support a message.
I did buy a huge amount of spare parts (Came from the bad Ender 3 experience). So I have another .4mm nozzle or two left.
Funny thing is, I was sitting in the bathroom and it sounded just like someone knocking on my front door (gently, like the UPS guy does, hoping I won’t hear and runs away fast - lol). So, I don’t know if it is the printer’s fault, a bad hot-end replacement, or a bad slice from their slicer.
Being the third time I am using the heater clip, its not as string as it used to be. A year ago, they didn’t include the clip. I think they do include it today.
Yes, their form did ask for logs. I don’t know how to get those, but I said I would be happy to supply them with instructions. I did send pictures. I do have a PEI plate, I just have to find it to try it. I never used anything but the original plate because I had such good builds with the default one …until now.
It’s back together. I moved the part over to the undamaged half of the bed, re-sliced it and and trying again.
Oh, I though I would also sent the video that went along with the crash, but it is the only video on the SD card that is corrupted. Something burped on the controller.
