So I have been having issues with my printer since I got it but I am currently still within the replacement window of 30 days and I have submitted a support ticket and they have not responded. My question is if they don’t respond until after my 30 days are up can I no longer have them replace the printer even though I submitted the ticket before the warranty was up. Also I believe my printers issue is just the printer head board(I don’t know what it’s called, all I know is it has the thing for input shaping on it), should I try and have support figure out my problem from my support ticket and send me a new part or request a printer swap. If printer swap how do I go about asking/requesting that. Bambulabs has not been very helpful and doesn’t have great documentation(at least that I could find) on things support related like this.
It would be in your best interest to place a chargeback on your credit card ASAP and document the Bambu open ticket by doing both a screengrab and print a PDF of the web pages. Include the time stamp on the printed output because it is crucial to showing your credit card company that you acted within Bambu’s stated period of time and within 30 days of the credit card transaction. Most credit card providers have a 90 day window but depending on where you live, it may be longer.
The critical point here is do not wait. Once the 30 day window is up, although Bambu will likely still honor your warranty, things get much muddier. By initiating the chargeback, you’ve created a purchasing card transactional dispute which Bambu now must respond to or the chargeback stands. The fact that you are doing so inside their stated published 30 day money back period and within the buyer’s remorse period, will strengthen your case with your credit card company. Also it wouldn’t hurt to do a print of their online version of their warranty with timestamps too. This is in the unlikely case they change it without notification.
In short, don’t let anyone bully you around. When one of us stands up for ourselves in this manner, it benefits the entire community. If everyone did this, then the credit card companies become far less inclined to back the merchant and more likely to side with the consumer. Also, Bambu would run the risk of coming onto regulators radar which I presume nobody at Bambu wants.
Thanks for the info but I probably should have been more clear. There is the refund policy and the replacement policy, refund lasting 15 days, replacement lasting 30. I still want a printer but my has been having issues since arrival so that is why I was wondering if I should replace the whole thing or let bambulabs support eventually send me the part I need.
Link for warranty: Warranty - Bambu Lab
I’m in the same boat. My extruder mainboard blew several parts (smoke, melted housings, etc) - I opened a ticket 10 days ago with no response.
I wanted to do a replacement because the printer seems nice, but now I’m thinking a full refund. If there is zero support for the product I don’t want it.
In the mean time, I spent 50 dollars on a replacement board, and am trying to get a hold of them on all social media… but they dont care.
If I could return the printer I would and build a voron. According to their warrenty I think they will take it back as a full refund within 14 days but they like being paid and will come up with every excuse to to take it back and since you have a broken board they might say that you broke it and won’t take it back. I got in contact with support about a week after submitting the ticket and it takes them about that long to respond to each time so good luck and enjoy the wait I am over 2 weeks in and haven’t received any real support, just what seems like automated/scripted responses.
Anyone got anywhere with replacement within15 or 30-day period? My X1C encountered a layer shift problem in multi-color prints after one week. Customer Servicce is not helping. I need urgent fix. I am behind my work,
Did you ever get help from Bambu? I’m in the same boat. Mine worked for a mere 3 days before I started having issues. I have watched tons of videos from the community and Reddit forums. It’s been one issue after another and Bambu has been zero help throughout all of this. I’m the one sending them screenshots of what users on Reddit say and videos I’ve used only for them to be like ok yea. Do that. Ummm…are y’all supposed to help me or am I supposed to help y’all? The support for this company is a joke.
In the end I just gave up on Bambu support, as they were no use and just made me run a bunch of useless tests to try and diagnose my printer issue but they didn’t do anything except waste a lot of filament. If possible just return the printer out right instead of dealing with support.
if anyone else is interested im starting legal action against them for failing to honour their own refund & replacement policy.
if you’re in the uk first step is to report to the trading standards and finacnial ombudsman service for failing to uphold the consumer rights act 2015 and denying you a refund or replacement within their own specified window.
afterwards contact bambu again and if they refuse again to rectify this unlawful action contact your bank/credit company and request a chargeback giving all relevant information such as correspondence showing the dates & your request for a refund or replacement as well as your invoice showing the date of delivery ( must be within 30 days of date of delivery)
It might take a few weeks but you will get either a refund or replacement & Bambu will be fined for breaking the law once enough people log their issues with the relevant authorities, check who regulates your countries trading and finacnial laws and make a report
My first experience with Support was Merely Wonderful. I had my P1S and AMS 4 days and nothing but problems getting slots 3 and 4 to feed filament. To make matters worse, I don’t know what I am doing. I whined, I didn’t know the nomenclature and I was rude. They responded taking a day each way to reply, but were fantastically patient and polite, (to my rudeness), I was frustrated, but they knew the problem and the fix better than I. The sent me a new internal filament hub for the AMS, and pointed me to instructions to replace it. And they told me to keep the old one. Yes, its has a problem, Yes, I don’t need it. Yes, I will just put it off to the side. But they didn’t demand or even ask me to spend my money sending the old one back. I did NOT have to take it to the post office and stand in line. I give them 6 stars out of 5. I was rude and they put up with me. Taught me a lesson, they did -nicely…
Did you manage to get refunded? I just received my p1s and literally didn’t even manage to do initial calibration… just gave me a “motor-A has an open circuit” error. Bambu app said to open back panel and check if cables are connected (which they are). After reading a couple forums I gather that the printer was supposed to have a warranty void sticker on the back screw and mine had no such sticker. I’m thinking this isn’t a new device?
Decided to open a ticket but heard nothing from them so far 24hr later. After reading this thread I’m thinking that I should just start figuring out how to get my money back via credit card company…