How to create a Support Ticket?

Community Contributions
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Bambu Lab is committed to providing the best customer support. We are constantly improving our processes and providing our customers with consistently fast service.

When you encounter problems with your printer, it is recommended that you first browse the official Wiki to find solutions. If you still can’t find the answers to your problems, consider creating a support ticket to upload a print log. Professional after-sales service staff will help you analyze the problems and give you solutions and suggestions.

This article describes how to create support tickets and upload printer logs for all models, as well as the problems and solutions you may encounter when uploading logs.

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We are checking the forum daily, and when there are problems, we also get in touch with users privately to ask for more information and find solutions.

Besides that, we are also active in checking the forum threads and providing assistance as often as possible. This is done by multiple members of our team from various departments.

For most accurate support, it is still recommended to contact us privately via a ticket to ensure we can gather all the required information then offer a quick solution.

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Thank you for providing more detail.

We will take your feedback into consideration and do our best to help more in the forum with public posts.

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