Sometimes we receive negative reviews from users after printing, especially when the unsatisfactory printing results are caused by factors unrelated to model quality, such as issues with adhesion to the heated bed or filament moisture problems, leading to lower ratings and negative reviews. How should this be addressed?
Educate users about what they are reviewing AND what is not under the designers control.
TBH most download reviews are from people who review the printed item not the profile.
Sadly it is not obvious to most users.
Report the ones that have nothing to do with the print profiles being the fault or the user not reading first.
You may wish to help those who have clear newbie vibes and no malice.
Always be ready to share this when appropriate and remind them maintenance takes many forms (one guy took my maintenance suggestion as if I said he was dirty!).
Apparently swearing at people is frowned upon.
Know when to disengage or not to engage based on the language you get.
Reporting misinformation or rudeness is your duty, don’t feel bad.
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I think the comment feature of the software design may make users understand that it is to evaluate the result of this print. In this case, if the print fails or any abnormality occurs, it will receive very low ratings.
Originally, it was an evaluation of the printing operation (perhaps a problem with the printer itself), which has been transferred to the model author, which seems unfair.
, I chose silence more often.
Thanks, but why only four stars? I’d love to improve it if you have suggestions!
If they reply with anything, great! I have something to work on/fix. Sometimes they realize they accidentally put the wrong star rating and fix it, also great. If they don’t reply after a few days, too bad. I report them for lack of information, but Bambu never does anything (
)
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Pitchforks and fire is the way!
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I’m always open and willing to help new users troubleshoot issues with any of my prints. But when you have someone come on there and rate it poorly and their comment was “it didn’t stick to their build plate” I find that somewhat frustrating. Especially if the print has hundreds or even thousands of other people that have printed successfully. I’m pretty thorough when it comes to testing my models before I release them, they all get printed on different machines with different settings and different filaments. So I know with about 99.99% certainty that the model is good.
I don’t really worry about it too much, but it sucks when you can have a good print profile, and somebody messes around with it, has a dirty build plate, uncalibrated machine and filament, and can still rate it at one star because of what they did screwed it up.
I’ve had a number of complaints with one of my recent models with the seam being in the front. Well, on the 3MF file, the print is oriented facing forward, and the seam position is set to the back. So if you hadn’t messed around with the settings or rotate the print around, it would’ve been fine. Also, maybe look at the seam position after you slice it and before you press print. Duh.
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Sadly you are expecting more than some people can do. 
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It is always frustrating to see a beautiful model not print, because a designer has failed to place the model correctly on the plate or he did not warn that this was the case. See even has not put a support in his profile and it is sold that it is printed without support.
And for trying, I was not especially happy with the result. By the way, here is a nice example of bad configuration and bad files (in the without bad design/ bad setting of the downloaded profile).
We must not confuse everything. For having done more than 600h of printing on my X1C, I also notice on my deigns that it is sometimes difficult to have everything 100% perfect.
Cleaning the tray with hot water and soap is a success story. But on his own he does not always solve all the problems. Cleaning the lidar (camera) is essential. It goes hand in hand!
And precisely, to facilitate in case of problem there are several methods:
- Indicate in clear in the description of the model: oriented like this, pay attention to such detail etc…
- Indicate in a mounting or adjustment manual
- Make two trays in the same object. Case 1 normal and case 2, if difficulty.
It is perfectly accessible and helps new or less new users to exploit files.
Perseverance is our best skill!
I channel all the Aussie interactions I’ve watched on dashcam footage & handle it how they do. Can’t repeat it here though.
I try and reply to every user comment made on my models, whether good or bad. For poor rating comments, I always start with a “thanks for reaching out” type response, and then say something like “Sorry to hear had adhesion issues, that can be very frustrating…”.
My take is this: I have no idea where a person’s head is at or their mindset, so I try and take the high road. Also, I imagine the person started out with a certain level of excitement when choosing to print something I made, and due to whatever reason, disappointment was the result. If venting in comments, in some way helps them, so be it.
I understand the intent is the ratings are for the profile, but I don’t expect that from most users. I expect most users will rate their overall experience with the print. I assume it’s not personal, and it’s OK if someone doesn’t state things in a perfect way.
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That’s my approach too - I remember ye olden days of finding something on a 3D hosting site, having no comments or photos, just renders, and trying to print it, only to waste a lot of time, so I can understand when someone is frustrated. Usually I’ll reply and see if there’s some way I can help them out, and if not, hey at least I tried. 
Part of me wants to help.
Part of me wants to point out the questionable lineage of the commenter.
Part of me wants to sort out the print settings that I posted and how the mentally deficient user failed to use them and blame anyone but him/herself.
Of course you could find out who they are, dig up their personal information, like where they work. Go there and leave a nasty comment on how they suck at their job.
Really I just close the browser.