Absolutely all good
So here is the original post if you have the time and the stamina to sit through it lol
Back when I started I definitely went in with some expectations and assumptions that eventually I learned were more user error and learning more about how to do this type of stuff
However thinking I could use the same PLA And get the same results as my Prusa machines.
And yes I did open a support case with the example models and they came back and said to me it cannot be done with the holes in the enclosure etc
The post reference has pictures and goes into the detail