mine too, 10 days old - no response from Bambu on how they are going to fix this apart from sending me a wiki page, which is ■■■■ im the customer I bought this in good faith and a recommendation from a mate who has one, $1000 bucks and it sits there waiting for support. its a joke.
@BrotherC Im still awaiting a response to my new broken P1S, this was a gift to myself for a hard working year, and now i have a black box with no support… can you please tell me what bambu is going to do, this radio silence and sending me a wiki page to look over is not support. Im waiting for an email and support from Bambu after my investment.
How things have changed, back then support was appalling and Bambu Lab assumed they were doing a great job.
Look how things have changed in just 18 months.
No, wait, forget it, it’s the same, if not worse.
Just got reply, “package it up, and we will send you a shipping label when we get it back and look it over we will send you anew unit”
I hope that is not at my expense, not very clear.
I am in a few Bambu Labs for Beginners groups, and it is no wonder that the support is inundated with support tickets. People are buying 3D printers for 8 and 10 yo kids. The questions these parents are asking show that the parent has little to no technical knowledge to assist the child when things go awry. Yes, they will go awry QUICK due to operator error! Kudos to the staff that have to look at these tickets daily! For the people with real technical issues, your slow response times are, unfortunately, a byproduct of the idiots who think these machines are toys for kids and people with ZERO common sense to repair minor problems they caused. Keep the faith, Bambu is a good product!
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Provided you live in a country with reasonable was a printer being returned due to a fault you clearly didn’t cause is not at your expense.
What did you learn? No good deed goes unpunished, even if directed at yourself!