Is this my device or just a garbage handy?

Trying to update my Support case and add pictures as they instructed me to and it just keeps showing the loading message and then a red banner displays off-line - I kill the app and start over and it does the same thing just curious if there is a workaround or if this is just their service.

Use the website version.

Log in to the website, click your avatar and tickets are shown in the support option.

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In order to send it through Handy, the printer has to be on.

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