Used to get a nice pop-up modal here that told me I was suspended from redeeming, and when I’m out of jail. That only works on mobile now, and the browser only shows an error in network tab, doesn’t show any feedback to user that they are suspended/banned/whatever.
So what I’ve learned so far, unless you have a system message saying your temporary suspended or permanently banned. This error is due to getting points to quick and trying to redeem them to quick, afaik this is a problem that sorts itself out in a couple of days, but you might want to ask support for more details.
I’m still waiting on a ticket response, but I think it’s due to a profile getting popular very quickly, then getting featured, all very very fast resulting in an auto-ban? Not quite sure.
That might be the case. Their automatic system is able to flag you for being suspicious, even though you did nothing wrong. Then you have to talk to the support.
Hello, I have the same problem, I wrote to support but nothing comes up, so the answers don’t give me the same message. Nothing has happened for over 2 weeks now. are you free to redeem points again?