I have come to realize I have had issues from day one with support tickets I’ve had issues getting my discounts when I order refill spools or filaments they usually try to make me pay full price even though I’m a member. Now I’ve received a part out of the package that does not function and they’re ignoring me this is the conversation we have had I am very displeased with this company at the moment I love the machine don’t get me wrong but their customer service is lacking.
Support Ticket
Ticket No: US***********
Printer SN
Order ID and Channel
us
Country / Region
US
Printer model
X1C+AMS
Filaments
Issue Type
Out of Box issue Manufacturing issues(Provide SN if it is AMS/printer)
Issue Description
Returns for a accessory I ordered that’s malfunctioning. I ordered this part and out of the box it does not work. I have moved it from one location to the next and it still does not work. The rest of the machine works fine this one component that I ordered as a replacement to replace the previous broken part is out of the box malfunctioning.Order us2456781958 I would like to return it and have a exchange for another one please , please send me a shipping label that I can print.
Address
Attachments
8121-invoice_us2456781958.pdf
49.83 kB
In Progress
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Processing Records
Fartonice
2024-04-09 17:11:40
I don’t know what you guys’ plan is if you’re ignoring this ticket that I put in or if you refusing to do the refund hoping that my time limit runs out which is ridiculous because I put this ticket in three days after I purchased it I expect you to hold up to the guarantee of I can have any disagreement with a part or a piece and have a total refund so I would like to send back this piece it does not work it’s malfunctioning I have asked you politely enough hold up to your own policies and allow me to return this part you can test it yourself send me either a refund or give me another replacement part for the one that I had already ordered that’s not working mind you because I am tired of arguing and trying to send you messages and no longer getting any responses.
Fartonice
2024-04-08 14:29:40
Order us2456781958 Order placed on March 29, 2024 at 1:05 am Your order has been sent. Track the shipment with number 92144903589398590013272058 or by clicking here: https://us.store.bambulab.com/apps/17track?nums=92144903589398590013272058 PRODUCT QUANTITY TOTAL AMS First Stage Feeder AMS First Stage Feeder - AMS $34.99 1 $34.99 Subtotal $34.99 Shipping (Standard) $7.00 Tax (IA STATE TAX 6.0%) $2.10 Tax (IA COUNTY TAX 1.0%) $0.35 Total $44.44 Shipping address john cooper Home 1127 6th street N.W. cedar rapids IA 52405 United States Billing address john cooper Home 1127 6th street N.W. cedar rapids IA 52405 United States
Fartonice
2024-04-08 14:28:40
now pla im not happy the last part i orderd dos not work im asking to retern it for a replasmant
Fartonice
2024-04-08 14:27:58
Returns & Refunds We want you to love your purchase, but if for any reason you are not completely satisfied, you can return the items you ordered from Bambu Lab Web Store within 14 days of receiving them. All returns will be inspected upon receipt. Return Process 1. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Any warranty case must be submitted via our official support page. Please note that all return requests must be submitted to our official customer support first and the package must be returned to our designated address, otherwise you could be liable for the loss of the returned items. Any return that has not been confirmed and monitored by customer support might be lost. The e-mail must include: The original invoice number of the order you want to return, or the order number. And the items serial number if applied; A brief description of the return reason, such as goods issue along with clear evidence of its presence (e.g., photos or videos, and log files where relevant). 2.The Customer Support team will assist you in returning the item once a return request is received. Notice for shipping options: If you decide to return the items on your own, please provide us with a tracking number. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier. 3. To prevent any damage during the transport, all returned goods must be in the original box and packing material. Please re-use the box and packing material in which you have received it. 4. Returns will be processed within 5 business days of receiving the return. Please keep in touch with us and check your email from time to time to make sure we get it. If the returned item is used, damaged, or missing any parts, we might provide a partial refund to account for the loss in the item’s value. Refunds Once we issue a refund, it can take up to 7 days for it to reflect in your original payment method. The original shipping charges and shipping fee tax will not be refunded. The value of successfully returned items, less any taxes, import duties or original shipping charges incurred will be refunded in the currency in which you paid when you bought the item. Special Considerations Damaged, defective or incorrect items If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please return it during your return period and we’ll arrange for a replacement. If a product has a performance failure after the return period but during the effective warranty, you can apply for our product warranty service.
Fartonice
2024-04-07 18:38:24
So here’s a picture of the component after I removed it from the machine this is the one that I bought as a replacement because this is not the first one that I’ve bought I have two of these that malfunction and do not work if you like I will send you them both just replace the part I paid for stop arguing with me stop being difficult I don’t understand your issue I already explained it once I already sent you two photos now just replace the part that I paid for you sent me a part that out of the box has malfunctioned
Fartonice
2024-04-06 11:54:25
First of all I don’t understand what a picture is going to do and show you anything i’ve already explained to you you sent me a piece when I installed it into my machine it’s still malfunctioning I’ve already explained to you that I’ve exchanged it with one and a further slot down and it functions perfectly fine the piece that I received in the mail when installed does not do or work or function as intended is this plane enough English for you a picture with the red light blinking is all you’re getting because that’s all it does so playing out right and simple I have requested an exchange is this so hard to understand that I’m requesting you to send me a shipping label so I can send you back the product so you can send me a fully functioning tested product to go in my machine. So to sum it up I received an item from you that was supposed to work and it does not I know how to install these go look in the history this is not the first one of these that I have ordered now uphold whatever policy you guys have it is not been 10 days it’s not been 30 days I installed it the first f****** day that I received it and it did not work so you sent me a faulty item just exchange it and don’t argue with me good God people it’s like you’re going to get hurt over 30 40 bucks come the F on. Send me a shipping label that I can send back this product and you can test it your bloody self
Bambu Lab
2024-04-05 09:18:19
Hello john，
Thank you for contacting Bambulab.
Could you please kindly send me the pic of the accessory for check? A video that show it malfunctioning will be appreciated.
Look forward to your reply. Hope you a good day. 
Best regards,
Bambulab Support Team