Latest update crash Bambu studio when installing network plugin

Nordic_Ravn · February 28, 2025, 1:17pm

Good day to all,
Today i installed the latest bambu studio Bambu_Studio_win-v01.10.02.76 on my ARM laptop. When the installation ask you to install the bambu network plugin, the program crash instantly. It crash every time since then. I unistalled it completely but it seem the problem is the network plugin.

SupportAssistant · February 28, 2025, 1:23pm

There is currently a bug in the software.
Please try the version shared in the link below: https://github.com/bambulab/BambuStudio/releases/download/v01.10.01.50/Bambu_Studio_win_public-v01.10.01.50-20241115162711.exe

More details here

github.com/bambulab/BambuStudio

Latest Bambu Network Plugin Crashes Bambu Studio on Windows on ARM

opened 12:13AM - 26 Feb 25 UTC

jobox3

bug

### Bambu Studio Version 01.10.02.75 ### Where is the application from? Bambu… Lab github releases ### OS version Windows 11 ### Additional system information Surface Laptop 7 / Snapdragon X Elite ARM CPU ### Printer Any, but I use P1S ### How to reproduce 1. Open the latest Bambu Studio on a Windows on ARM device 2. Allow the network plugin to be installed 3. Restart the app. You'll see the splash screen quickly, and then it closes. You can get the app to reopen by deleting %appdata%\Roaming\BambuStudio\plugins, but if you allow the network plugin to install, it will keep crashing upon opening the app. ### Actual results After the above steps (1-3), when you open Bambu Studio, the splash screen will flash for an instant, and then close. Nothing else happens. This will happen each time you try to open the app unless you remove the plugins folder from appdata. ### Expected results After the above three steps, I should be able to open the app with a functional network plugin. ### Project file & Debug log uploads There is no project here, it is simply a fundamental issue with trying to open the app on a Windows on ARM device after updating to the latest network plugin. ### Checklist of files to include - [ ] Log file - [ ] Project file

Nordic_Ravn · February 28, 2025, 1:31pm

Thank you! It works again. I hope for a new updated version without this bug.

user_1454386795 · March 13, 2025, 9:23pm

I have the same problem. Downgrade to v01.10.01.50 works but it leads to the following issue with my X1C: “HMS_0500-0500-0001-0007: MQTT Command verification failed, please update Studio or Handy.”
recommended troubleshooting according to bambu lab wiki: “…download and install version 01.10.02.64 or above.”

so the downgrade to 01.10.01 is no solution for me

piotr.wor · March 15, 2025, 3:22pm

I have the same issue as user_1454386795. I updated the firmware in the XC1 and updated the Studio on windows. I get the MQTT Command verification failed if i downgrade to version 01.10.01 and now my printr is unusable.

user_2522157513 · March 18, 2025, 11:38pm

Same thing is happening to me. Printer is unusable at this point

UConn_IShop · March 21, 2025, 12:17pm

We are getting the same thing on our X1C but still have the ability to print to it via Bambu Studios if we are on the schools network but not if we are remote.

CraftyChick · March 23, 2025, 1:50pm

I am having the same problem with the MQTT error. I have the latest firmware and latest versions of Studio and Handy, but I continue to get the error. I tried the fix listed above but am still getting the same error. As piotr.wor says, the printer is now unusable. Is there any update on a solution?

tsorom · March 23, 2025, 4:44pm

Same problem after downgrading to the earlier version. Now the printer gets the MQTT error and I can’t print! Please fix ASAP!

wm-spirit · March 24, 2025, 10:10am

Hello, I had the same problem after the update with the error message

“HMS_0500-0500-0001-0007: MQTT Command verification failed, please update Studio or Handy,” which really annoyed me.

I quickly downgraded to the old firmware 01.08.00.00 and now it’s working again.
However, that’s not a solution, and Bambu should conduct appropriate tests before releasing a firmware, not testing it in the field!

user_3059624216 · March 25, 2025, 8:36pm

Same problem. I get the MQTT Command verification failed if I downgrade. So either way, what is the solution? Cannot print…

mronan_1 · March 26, 2025, 1:29pm

Why wasn’t this fixed in 2.0? I guess i wont be purchasing the new H2D. Any update on when this bug will be resolved. The latest Bambu Studio doesn’t run on Microsoft Surface and I feel like this is a huge miss for the company.

viddy · March 26, 2025, 5:11pm

Similar concern, first thing I tried when 2.0 was dropped. Still seeing the immediate crash. For the Bambu team, is there anything we can do to help get this resolved so that we aren’t left behind on updates and unable to use the new hardware?

Schaffer_s · March 26, 2025, 8:18pm

firmware updated and the new studio version and now I cant open Studio to splice and send prints to my X1C, crashing the studio software blink for 1-3 sec nothing tried reboots and Windows updates same thing. I’m Running on a MS Surface with a Snapdragon CPU.

This sucks

Martin8 · March 27, 2025, 7:40am

I have the same problem. Bambu Studio don’t work after update to 2.0.
MS Surface with Snapdragon CPU

coloringwardad · March 27, 2025, 6:37pm

Same Problem here with my Computer.
MS Surface 11

Keltoi · March 27, 2025, 7:35pm

My problem is that I’ve lost the home screen with Maker world and other info on it when I open the app on the pc

pineapple_jalapeno · March 30, 2025, 11:20pm

Is there any update on this issue? I did not see a note in the most recent release notes for update, so am not sure if I should keep running the old version or if we can update yet

SupportAssistant · March 31, 2025, 6:01am

Our team is working on bringing the ARM version as soon as possible.
Unfortunately, we do not have an exact date for when this will be ready, but it should be coming out soon.

NilsC · April 3, 2025, 6:18pm

Same issue. ARM64 Windows 11. None of my printers are working.