Hello, I am waiting for support to reply to a kinda serious issue (also I can’t use my printer, P1S) for almost 2 weeks now and I am really mad about this!
Is this normal, and what should I do?
I understand the problem with A1 beds, and it causing some delay, but 2 weeks?! I want to use the printer, but cant. I did as much as I could to self diagnose the issue, but with no result.
Thanks in advance for helpful reply’s.
Sorry to mention it again but Bambu Lab is not Prusa. I waited for 10 days to get a response. My son waited 20 minutes for a Chat (24/7) with a Prusa technician and the problem was fixed within 30 minutes.
Patience, patience.
Yeah but I mean having 1000$+ setup sitting and waiting for support drives me mad. I dont blame the support guys, they are helpful and kind, but Bambu Lab for the organisation of this.
The belts on my printer are rubbing agains something, but I spent literal tens of hours diagnosing and didn’t find the problem.
Actually, I dont know what will fix it and who will, because I dont have this much time to fix it myself. Thats why I have gone with bambu. Not to tinker.
even before the A1’s were released, this has been a common issue going by the number of posts here regarding the quality and response time of support issues. This isn’t directed at the OP but is related, does anybody search anymore or just simply ask hoping someone is going to give them the 100% correct answer?
Granted this isn’t like the old days but that’s how it works when learning anything, experiencing anything over time. Something you are not quite sure of search on it and you may find the answer yourself. But considering 3D printers 99% of the time what works for someone else will not work for your situation.
Back on topic, I suspect one or two things. Maybe BL thought their printers were designed to work out of the box and for the most part they are (Unlike practically every other printer manf. out there) so they didn’t plan on having to provide as much support as anticipated (side note below) or perhaps consumer/seller relations and/or interactions and/or what is expected to transpire when someone buys something is different for China and it’s citizens.
Side note that maybe BL didn’t expect, a number of people who have never printed anything in their life and are just now getting into it - appears to be a different type of beast or something. ie, as if they expect not having to know or deal with the little things that make or break a print but simply just want to hit the print button and not have to deal with any gotchas discovered along the way. That right there is a different consumer than those learning the trade over the last 10/15 years.
0.02 cents - for what it’s worth 
Thx for replying! 
I did search a lot on Reddit, forum, yt, and generally everywhere and tried to inspect everything. But I didn’t found a solution nor the cause of the issues.
If anybody has any idea, I would be grateful.
Comi you are not alone. I am now at week 3 waiting for a resolution. I have the P1S currently sitting in my guest room with a failure to home the Z axis. They have said it is probably a faulty heat bed but I can’t get them to send me a replacement. I am disputing the charge with my credit card company and throwing the damn thing away. I am going to get a Prusa.
I think with the huge success of all their printers recently, they are just really busy and I agree with others on this chat that patience to get an official response and then looking elsewhere on this forum or reddit would be another thing to do. Looks like you’ve found a couple threads that might work for you hopefully!
The threads are created by me, because I didn’t found a single information about this specific problem. Or mabye I didn’t recognize it, but as I said, I just dont know 
And as the issue needs some more diagnosis (I am not dumb about mechanical construction, but still havent found the cause of the issue nor fix), I dont know how to continue. Also I dont have that much time now.
Hi, I am hoping for you to get it asap solved! Also, how could you dispute the charge with credit card company when you dont return the printer?