I received my kit (the one with two complete sets to make 2 models), but i am missing some parts and have too many of another. Have contacted support, hopefully they send them asap as i cannot built any complete models.
Anyone else have anything missing ?
Please list the missing and extra parts so others can compare.
You are aware than the kit for two models doesn’t actually contain two sets of everything, right?
This list shows you will get less than twice of everything. Compare what you received with this and report back.
[Update]
I thought it worth pointing out, while the statement “the kit for two models doesn’t actually contain two sets of everything” is true, it is nuts.
You paid for two, you expect two, you get less than two.
In most cases, you cannot build two models using the kit, despite being sold a two kit pack!
I ordered Reward C thinking it was just the double of everything so me and my friend could have one each. Only after ordering I realised the difference and asked my friend to order another kit.
Wish they had a disclaimer or something consdiering the lack of second charger makes it just for one person. But there is a 5$ difference between the buying two single kits and a double you are not getting charged the same.
The problem is how they advertised, not your mistake for reading what they sold you.
All the non-printed parts for making 2 vehicles official and 2 remotes. If you have a 3D Printer at home, this is your go-to choice for the full CyberBrick experience!
Electronics and Hardware Pack for 1 Vehicle + 1 Remote
Quantity: 2
A simple example:
A vehicle with two front lights and two front indicators requires one hub and four LEDs.
Then we have the problem of what to do for rear lights and back LEDs, there are not enough LEDs and only one hub, which affects the One kit pack and the Two kit pack.
Judging by many of the models available already, most of them require the purchase of additional components despite the promise of each pack allowing for the creation of one or two vehicles.
Screws are another problem.
You get 100, which sounds like a lot until you assemble the remote and half are gone. The vehicles require more.
The single pack comes with 100, the dual pack comes with the same number, 100.
You are literally screwed because of the lack of screws!
That’s why I bought 5 additional hardware kits 
But yeah, they could have easily duplicated everything. Still waiting on my tracking number.
Bet you don’t get one. I didn’t and my delivery arrived yesterday. As far as I can tell no one received any communication on deliveries. Did you include the Time Lapse kit in yours? It seems that’s holding up orders.
I am trying to get them to make a public announcement to inform those who ordered a time-lapse kit that those orders have been delayed for an unspecified period.
They are the only people who know this, their customers do not.
Hiding this fact is dumb, pointless, embarrassing for them and aggravating for the customers.
Their new ticket category has not yet been successful. They have yet to answer my question despite two attempts.
The first 2,000 have been shipped.
A lie.
They could have meant (because it is at least truthful):
2,000 have been shipped.
What they should have said:
We do not have the time-lapse kit. Because of this failure of our planning, we cannot ship any orders to those who included this product in their purchase.
The only reason any of us have any idea is because some staff member answered a single person who said it. Neither that staff member nor their own marketing/PR team chose to provide timely, useful and pertinent information to people who gave them MONEY!
In the kit you will receive there is a booklet telling you what should be included.
For me, i have no LED hub at all, and i am meant to have a 2 (1 pack contains 2), instead i have 2 packs of 6 LEDs when i am meant to have 1
I am also missing a remote control transmitter, but have all the other parts, joy sticks buttons etc. So have built 1 controller and the fork lift to the point where i need the LED hub, which i don’t have
@cyberbrick, any communication about missing parts from the kits and how to get a full kit people have paid for?
i raised a ticket with support, and they said it needed to be validated with the correct department, i am waiting to hear, if anyone needs any spare LEDs i have two packs 
I ordered the"Ultimate Hardware Kit" C and the Time-lapse Kit. I was backer #1164 and it arrived all arrived about an hour ago - despite not getting any tracking info. The list you show and the list in kit are different, items 1, 13, 14 and 15 are not in the kit list and only 2 of 19 are listed in the kit. Also these parts are shown as part of the “Ultimate Hardware kit” on Maker world. I got an unlisted bag of screws 10x M1.5/M2x5 and the Time-lapse kit is missing item 1.
The kit was shipped from within England. As has been mention, you cannot make to vehicles from the kit - advertising one thing and selling/shipping another is illegal in the UK (trades description act) so I don’t know how that works out here.
Item 1 is the core processor and it may be plugged into either of the Shield Boards. The cables might be included with their respective parts (switch, lights, etc).
Yesterday I started using the kit and yes you’re right. The “missing” parts were already attached as I found out when I opened the bags. All is present and accounted for now.
I thought the same thing, fooled was me.
I ordered perk C and an additional hardware kit, having opened both to fill up the gridfinity components storage solution I printed, I quickly discovered I have none of the Multifunction Core Controllers, so not quite sure what I should do?
Thoughts?
Maybe check if they are already mounted on the shields (Transmitter and Receiver). This might be done to protect the pins during shipping and help beginners get them mounted in the correct orientation.
What @flummer said was the case for me for both the Ultimate Hardware Kit, as well as the Additional Hardware Kit 1V1R.
@MalcTheOracle In the point of the Ultimate kit being able to make
2 vehicles official and 2 remotes
After using 42 (21x2) M2.5x6 BHCS Machine Screw in the remotes… I seems (if I have counted correctly) like I should have enough for
In other words, you have a surplus of screws whatever you build… but the same can’t be said for the LEDs 
There are enough LEDs to make two forklifts, two soccerbots, but not two trucks… (although you could make one truck, and one forklift or soccerbot)… so yeah, that … sucks.
There was two in my “Ultimate” 2V2R pack … and only one in the 1V1R pack, which matches the parts listing.
On the bright side… since I have the 2V2R and 1V1R I can make two trucks, and have 2 leds left over for a third (non-truck) vehicle? 
Or two soccerbots, one truck?
You misread what I wrote.
I didn’t say there was only one hub in the dual pack.
You took three words from 50+ and ignored the context. I never said the two kit cones with one hub, I clearly said the one hub was in context of having sufficient numbers or more realistic illumination counts for vehicles.
I was pointing out that many designers, myself included would have liked to have two front lights and two front indicators, this uses up a whole hub and four LEDs. But, with only one hub in each kit (one for single, two for dual) there is only one per vehicle kit you now can’t have a rear pair of lights, no rear indicators.
This is before you try to have brake lights, additional indicators (side of vehicle) and any other illumination.
Screws.
You infer my suggestion that there is insufficient screws relates to a single vehicle pack. When my point was you get the same amount of screws with the single pack and the dual pack. Both get 100 screws.
Let’s use your own math.
The remote takes 42 screw, two remotes take 84 screws, we have 16 left with the dual vehicle/remote pack as it also has 100 screws supplied.
With only 16 screws left we can only have one forklift OR one soccerbot OR no trucks.
None of those examples equal two vehicles and two remotes using your own examples.
Please do that correctly then… TWO remotes take 42 screws!!! So everything you said after that is simply wrong.
Then clearly I misunderstood this, so sorry for that.
Indeed context matters. There are enough parts for the official models (and no parts missing), not the unofficial ones by third parties (which is all that is to be expected) … as long as you don’t want to build two trucks. 
Should there be more of some parts?.. probably… but IMO that discussion belongs rather in a feature request type thread? i.e. where designers suggest improvements to the “standard” kits.
I am checking math.
OK, I know what it is, it is me.
I read your 42 screws as 42 per remote.
I didn’t have my math with me when I was writing this up, and I misread what you originally wrote and used the wrong number in my math.
All I know is when I started building the models, I quickly ran out of screws.
I did this before I had access to the official models and was making my own.
