the support team had a fast reaction,they offer to change the unit and give a spool of filament as a gift
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It’s good to hear that support responded quickly. Maybe they are starting to get faster after all. To clarify: in the past, it often took a little longer. 
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I’ll let you know. A problem has reared it’s head on my H2S. Ticket on Saturday, reply last night, and their “solution” wasn’t. Round 2 tonight. I’ve told them what’s broken, video, pics etc. Let’s see.
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