My new X2D combo is the worst printer I have ever owned

[Scoutthebordercollie]

My new X2D combo is the worst printer I have ever owned

…and I have spent countless hours late at night trying to fix everything, but the issues remain anyway.
You would think that for $2100 NZD (1181.59 USD) (plus $100 NZD shipping) it would be an amazing printer, but it had already started breaking down at just 150 hours, when they’re literally built to last tens of thousands of hours. I have taken extremely good care of it, as i have with all my previous machines.
I started with an A1 mini as my first printer, and tuned the heck out of it when I got a capable laptop, but I quickly outgrew it and moved on to a P1S, but as you can guess, I was fed up with the crappy nozzle wiper and outdated firmware, and upgraded again to this problematic reminder that even if you take perfect care of a machine, it can, and sometimes will, crap out, for no reason at all.

The machine in question:

And here are all its issues:

• The top surfaces are horrible, whether ironing is on or off, and I have done all the calibrations, and ironing tests so it frankly has zero excuse for being this bad.

• The prints warp and peel off the bed all the time, even after thoroughly cleaning with dish soap and isopropyl alcohol.
  

  

• the AMS 2 pro stopped working, with an error message saying that there is too much resistance, and the message occurred across all four slots, so I took it apart and loosened the filament hub assistance motor casing screw, and it didn’t fix the issue. (note: photo was taken after i accidentally disassembled the sensor with the four rare neodymium magnets.)
  

  

• The “External Exhaust fan certification” fails during each print causing me to have to switch my printer off at the back for 5 minutes before each use, otherwise it renders the whole unit useless, i have tried unplugging the cable and all that too, but it still happens regularly.

• The error message: “Failed to extrude the filament. Please check the assistant for more details.” briefly appeared when i was testing the AMS a second time to make sure i wasn’t going insane, and it also appeared when i used the external spool, but after a fiddly manual cold pull and an hour of tweaking stuff, it went away and i have not had it occur again.
  

  

• And lastly the most common issue I have faced is the dreaded “filament spool may be stuck or tangled” error message, (see image below) which is the one that kills overnight prints, literally pops up every 2 layers! (unfortunately not exaggerating) and it still pops up even though the filament can spin freely, in either my AMS or on the external spool holder and there are no tangles, I have adjusted the PTFE tubes length to try and fix the issue, but it didn’t help much and the error is still common. The filament buffer also has no jams, I checked.

I have been extremely loyal to Bambu, but this, (plus everything else) has made me regret it immensely, along with their horrible customer service that never says anything more than their automated response; “We will keep you updated.” after submitting a ticket before being ignored.

Unfortunately due to a very complicated situation I am in, means I cannot legally sell this machine, and get rid of the dang thing, but believe me, I definitely would if I had the option to, and I will not elaborate further, but I felt the need to state my situation because I can see how the “sell the stupid machine already!” comments would otherwise be coming like a landslide!

[Alex_vG]

I’m very sorry for you Seems like something is seriously wrong with your machine. Apparently you are not alone, as there are a bunch of threads here reporting similar issues.
Although you seem to be hit by multiple issues at once that don’t look related to me.

I think the first action in your situation still is to raise the issues at support and bring a lot of patience, regularly bringing back up your ticket when they don’t respond and going through a few of the steps that seem to be inevitable with BBL support before they accept that sending some replacement parts doesn’t solve your issues.

I don’t know customer rights in NZ. If it doesn’t work out within an acceptable time, you could inform yourself, which legal options you have during warranty period and how you best can make use of them. But I guess after a few attempts of repair you have the right for a replacement unit or return. No idea how to best force that though.

[Ephesians6x16]

why is everyone hating on the p1s wiper? there is nothgin wrong with it

[Eponymous]

Does Bambu sell direct to New Zealand? If this machine was bought from a local reseller, the reseller should be able to warranty the printer for you.

[CarbonForge]

Are you using non-Bambu spools in the Bambu AMS?

[Scoutthebordercollie]

Yes, I have been exclusively using Bambu spools when it broke down

[Scoutthebordercollie]

Bambu lab used to sell directly in New Zealand but unfortunately in 2024 they couldn’t be bothered with warehouses in nz so they passed it along to 3 retailers, Marvel3d, Mindkits, and Pb-tech and the consumer guarantees act In nz means it has a 12 month warranty, and the reseller cannot change that, because it override their individual policy, and apparently with all the problems that my printer is having, they can try to repair everything but it’s a lot easier for them to send me a replacement unit, or to refund me, so fingers crossed

[maxbraketorque]

Your X2D is definitely defective, apparently to the point that it doesn’t stop a print even after massive amounts of spaghetti formation. I’ve had a small number of prints go bad due to lack of bed adhesion, and my X2D always stopped printing after a small amount of spaghetti.

[Scoutthebordercollie]

Can’t edit the post anymore, so I’m stating it here: when I disassembled the ams, I cleaned it and loosened the casing screw, but after testing it and finding it didn’t help, I retightened the screw back to how it was originally. also it is now at 269 hours.

[Alex_vG]

@Scoutthebordercollie

Marvel3d, Mindkits, and Pb-tech and the consumer guarantees act In nz means it has a 12 month warranty

In that case I would not bother with BBL support at all, but instead contact the reseller and request a repair, replacement or refund.

They also can’t urge you to repair it yourself with sent spare parts like BambuLab regularly does (against EU and probably other region’s law in my opinion).