New ASA CF just launch with blink and miss it sale

In case you want this new filament and you wish to benefit from the 10% off, you need to be fast.

It has a blink and you’ll mill it sale lasting just two days.

The sale lasts two days!

Other things you can get in two days!

  • 1/11th of the ongoing time that the AMS I ordered is still being “investigated” after the delivery company failed to deliver it. (23 days so far)
  • 1/15th of the shortest time before I might receive it according to them. (30 days minimum from original order date).
  • 1/5th of average ticket response time
  • 1/10th of average ticket response time

As sale periods go, 2 days is a VERY short amount of time. If only support could complete their activities in just two days!

In case it isn’t obvious an AMS I purchased on the 2nd never arrived and I still do not have a response from BL who apparently need to perform an investigation. The useless delivery company they use admit they never delivered it and the photo evidence provided doesn’t represent a house and doesn’t have a parcel in the shot. They admitted this the DAY it failed to be delivered. Yet, BL require weeks to ‘investigate’. It is a massive joke where BL are the only ones laughing, laughing at us.

This is the second time the BL delivery partner decided delivery a parcel was part of their job. At least they didn’t run over an elderly woman they had just handed a parcel to, nearly killing her and leaving her seriously injured. The thousands of vehicle crashes, the chosen delivery partner is the joke of the industry in the U.K. but, it is the chosen delivery partner they believe should be trusted to deliver their delicate materials. I have only received one box the right au up, despite many having arrows showing the right way up.

It will likely be at least ONE WHOLE MONTH before BL finally agrees to send a replacement AMS. How is this reasonable?

Easy to miss special with little to no announcement are common these days, not just for filaments.
And if judge Bambu’s support based on response time and competency or a speedy and great delivery experience…

Like it or not but Bambu does the same your bank, ISP, government service provider or telco does.
Saving big time where the best savings can be made - labour costs in the support departments.
The times where a company was shining through top level, fast and great customer support are long over.
Quantity provide better profits than quality (of service provided)…
Reducing the quantity to bare acceptable minimum give the biggest savings.

It is a balance act for sure and comes with some risks for Bambu.
But let’s face it:
After spending all this money on your first Bambu printer you are far more likely to keep it for a long while than selling it second hand to move to a different brand or trying to push for a full refund after enough hassles…
You stay angry for a while, then things start to work and work out, you start to just suck it and move one - and then ???
Then you quickly forgot all about it and upgrade or buy another Bambu printer or two…
That’s how the game played these days, whether we like and accept it or not :wink:

Why are people so reluctant to do chargebacks in situations like this?

You can’t charge back gift cards.