So, I received my new X1C last week, and it has been running 24/7 ever since. EXCEPT for last night, when I ran out of things to print and decided to let it rest overnight. It was the first time I have ever turned it off. I looked through menu after menu for a “shutdown” option, but never found a soft power button. I hesitantly flipped the switch off and went to bed.
I’m guessing I should have shut it down properly or something, because it’s COMPLETELY dead to the world this morning. It looks OK on the front panel, and there are no errors on the printer, but I can’t send print jobs from Studio. It just says “Failed to send print job,” and I can’t view the time lapse files on the printer either. It just says “Connection Failed [-13]” I have power cycled the printer and reloaded Bambu Studio, I even rebooted my Mac with no change in behavior. If I go to the WiFi test from the front panel, it passes and connects to my router and the Internet without any issues. So, I’m not sure what to do… I can’t find any problems.
I think it might be dead. Anybody have any ideas on what I might try next? I’d hate to think this printer didn’t even make it an entire week before having a catastrophic failure. I spent WAY too much money on this thing for this to be happening to it already…
What’s Bambu’s return policy? Will they replace my broken printer?
I don’t think it’s broken… Ohne something within network maybe? Do you try to print something directly from the card?
As well you can lookout and log in your account from the front Panel. If it’s working your printer is okay.
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There is no “shutdown” feature. You just turn the power off. We all do it all the time with no issues. Have you tried to log out and then back in on the printer?
Did your printer change IP address from the reboot? Pretty common with DHCP if you did not set a static reservation in your router for it. I can see where Bambu Studio and Bambu Handy could have an issue reconnecting on an IP change. Maybe try removing/re-adding the printer in the app to reconnect, or sign out/in on the printer to re-associate it to the cloud services? Also suggest setting a static IP/reservation to prevent it from changing in the future for local commands.
Also - maybe the cloud services were down? Is the issue still occurring for you?
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Well, thanks for the responses, everyone. It seems the printer survived having the power yanked out. (Thanks for confirmation that that is the intended procedure.) Shortly after I posted this, I managed to send a print job, but it still wouldn’t show me the camera or the time-lapse files. But, it printed fine. After it completed, I was able to see the camera again, and now I can see my media. I’m not sure what happened, but I didn’t change anything to fix it. It must have been a cloud service problem.
With that being said… A question for Bambu Lab: What do I actually get from the cloud? I haven’t seen any features of the software that seem like they would require cloud services to implement. My files are local, the slicer is local, and the printer is local. Why is your cloud service involved with printing at all? It just gives you another opportunity to fail, as you did this morning.
Also, during the “outage” this morning, I tried to put the printer in LAN-only mode and it gave me a warning that neither Bambu Studio nor Bambu Handy could talk to the printer in that mode. I’m left wondering what software I should be using, since that covers 100% of the printer-related software I received from Bambu…
Thanks.
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You can bypass cloud, with an SD card and print from the card. The cloud seems to have drop out, maybe not as bad as it has been, so the SD card can come in handy.