Posting here as I hope to maybe hear from the Bambu Labs support team.
At the beginning of the whole recall situation my A1 has clogged itself during a print and damaged the hot end and now prevents it from being removed or heated up. I submitted a ticket to see if there was anything that could be done but after 2 weeks of no response I opted to take a return and within 24 hours I finally got a reply and the ticket was just closed because I had opted for a return.
Kinda rubbed me the wrong way as I really like the printer (for the week it worked) and I just wanted to know if it was something that could be covered under warranty since my bed cable was not damaged.
Fast forward to 2/18/24 and I submitted a new request to see if they could warranty of the extruder assembly and if so I’d like to keep the printer and wait for the fix instead. Radio silent since that day still. I understand if they tell me no to covering warranty and just returning the printer but I don’t want to return if there is any chance to fix my unit.
I REALLY want to remain a Bambu Labs customer and am 100% fine with repairing anything on the unit. I have dealt with the Creality K1 for those familiar with that messy launch and had replacement parts within a week of contacting their service team (I understand the bed issue is not a 1:1 comparison). I Just want to finally hear from the support team and hope that posting here may get me something.
Ticket No: US240219167001