This is really lousy. If you are like me who had bought one A1 printer from Microcenter and One from the Bambu lab online US store you get just one email.
If you choose your decision after entering the serial number, you cannot use the link a second time. Ok, I get that for spam prevention or whatever reason, but then where is the second email for users with more than one A1 printer??
I went all the way up to Microcenter and yes, got a full refund ($602.00) , no questions asked, but no $80 store coupon or online Bambulab coupon, nothing. Tough luck.
No options for multiple A1 owners and no store credit or nothing for store buyers. Well played I’d say!!!
Burn Gas - 60 miles back and forth - and 2 hours time for buying a crappy printer or maybe trusting the brilliant people who made the printer a bit too much.
The online form had the option to add more than one serial number. I entered both of my A1s with the replacement heatbed option. I bought my first one (no AMS) from their TikTok shop and the second one (w AMS) from Micro Center. I entered both serial numbers at once and submitted. I received and update the next day acknowledging that I would receive replacement heatbeds and credits.
Good to know . I think I missed that. Sucks. So to be clear, users who want to RETURN one and keep one cannot do so. I returned one already, want to keep one and opted for the heatbed replacement option.
Thanks for responding tho. Happy printing.
Note: the new firmware update to A1 now has a warning on boot to turn off and not use the printer.
Yea I think you are correct; it was one or the other. Personally, I think it’s been exaggerated a bit and I’ve kept both of mine printing almost non stop since the original “callback”. I guess time will tell.
My ticket for option 1 was created last Sunday, yet I’m still awaiting from Bambu Lab regarding the next steps, such as instructions on how and when to return the printer. Has anyone else who opted for option 1 received any communication from Bambu or already returned their printer?
I took my printer back at 11am Sunday Morning. MC Columbus told me to fly a kite. Since then, MC has gotten instructions on how to handle these returns and get you your $80. I went back last night and got a refund for $86.
This morning, I received an email from MicroCenter containing details for the recall. They are offering both the $80 and $120 credits in the form of MicroCenter gift cards “to apply toward any Bambu Lab products”. For those who want to go with Option 2 (heatbed replacement), they have a registration page.
Here is the contents of the email I received from Micro Center:
Bambu Lab Recall Notification
Dear Customer,
We’d like to inform you that Bambu Lab has recently issued an important announcement regarding the recall of all A1 printers (A1 Recall Update). This decision was made due to potential safety concerns related to heatbed cable reliability. Your safety is our utmost priority, and we kindly urge you to immediately STOP using your A1 printer awaiting further instructions.
As an authorized reseller closely aligned with Bambu Lab, we are committed to your satisfaction. Below, we outline your current options for resolution.
Return for Refund
You can return your A1 Combo to our Micro Center stores, preferably with the original packaging and accessories.
Upon receipt of the returned unit, you will receive a 100% refund.
For your inconvenience and our appreciation for your business, you will receive an $80 Micro Center gift card to apply toward any Bambu Lab products.
We will add you to the waiting list for a new heatbed replacement part, which is provided free of charge.
The new heatbed is expected to arrive around the end of March to beginning of April and will be made available for pickup at your local Micro Center store.
For your inconvenience, patience waiting for the part, and our appreciation for your business, you will receive with the new heatbed replacement part a $120 Micro Center gift card to apply toward any future Bambu Lab products.
Please promptly choose which option is best for you and take the necessary action: #1-store return or #2-sign up for replacement part via the link above. As a valued Bambu Lab reseller, we remain dedicated to providing exceptional service alongside Bambu Lab’s unwavering commitment to quality and customer safety. Our priority is to ensure your satisfaction and peace of mind throughout this process.
Should you be interested in repurchasing the fully enhanced and upgraded A1 model at a later date, we anticipate its availability around May 2024. In the meantime, if you require substitute printers, we invite you to explore other available options from Bambu Lab with the discount. Thanks so much! Please direct any questions to custrel@microcenter.com.