So it’s between the hours they said and I tried to chat and I get this message to please contact customer service during business hours. I am do so during business hours. It’s 12:35 Pacific.
Well, there must be some truth to it. Let’s wait and see…:
Because of the other jobs, maybe a few more developers with a mechanical technical background and a little less PR, which might reduce the need for future support a little.
UTC+8 is the time in China.
UTC-8 (-7 PDT) is Pacific time…
Everyone at Bambu is asleep at 12:35pm Pacific which is 3:35 a.m. Tuesday, in China
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It’s been sliced for a different printer, that’s all
referring to Stratasys, don’t ya?!? 
UTC+8 in China Standard Time which does not support Daylight Saving Time.
For US users, this means that support STARTS at 6pm on the west coast or 9pm on the east coast. I’m in the US Central Time Zone so that means my support window will start at 8pm. After we switch our clocks next month, it will start at 7pm which is better.
This is not yet “exception service” for US users but it’s a good start. Before I retired, I worked a lot with staff based in India - our staff and our vendor staff. Some of them worked normal US hours so we could get personal support during our business hours.
Indian? Well, you mentioned your retired 
Thankfully the relief centers there are closing in droves. This shift was unbearable. The cascade thinking… just talking to their leadership, no one wants to go through that. At least the cultures chnies and Indian (not all of them but moste) have one thing in common: they can only talk about money for hours without earning anything.
Shenzhen - 1 Ferry to Hong Kong and 60 min. flight to Clark, the largest former US air force base outside the US in a zone with English as the official goverment language in a place where even Samsung has a base one support center and one after the another is springing up… Even if you call an Arab airline, the calls end up in this zone. 300 years of Spanish occupation and 100 years under US control, they know Western culture.
But thanks to 400 years of occupation, they also know how to defend themselves against exploitation, and that quickly becomes fatal for Chinese investors when happiness is money and money is happiness and they only think about there one happiness But if it’s done right, very suitable, large transport systems such as Airlines, gold mines, ferries and so on are operated in this area by Chinese. The Filipino earns money to live, the Chinese lives to earn money - they can work very well together if everyone approaches each other a little (they complement each other)
There is no way in hell (if qualified) I’d take that job. One day on this board should scare any potential canidate away.
Makerworld have confirmed the brand new chat system is designed to provide support, though, they call it support.
I am not sure what after-sales you need if not technical support if you bought a printer, you know how to buy stuff.
It would be great if we could get a list of the subjects live chat can help with so we don’t waste our time and live chat doesn’t get confused.
This is a list of the things I have been told we can’t talk to Live chat about:
- Technical support questions
- Bug reports
- System outages
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As previously mentioned, the current team providing Live Chat support will not be able to provide detailed technical support replies or assistance. They can assist with questions about orders, product questions, account issues, pre-sale, etc.
Technical support questions (for example, print problems, hardware issues, bugs, etc) will require further investigation on a case by case basis. The information required needs to be collected with a ticket, containing the log files and videos and pictures of the problem.
There are different teams of customer support, where some of the members are specialised to offer specific support assistance. Creating a ticket will ensure the right person receives it and will allow us to provide accurate help to solve the issue in the shortest time possible.
I haven’t really needed Bambulab support yet, the printer is more or less self-explanatory.
If anything, than technical support is needed. Support on orders, product questions, account issues, pre-sale are not needed at all since things like that work or they don’t work. If that doesn’t work, you don’t need to expand support, than you need people to doing there job. The items are ready for shipping or not ready for shipping and are not in stock. The customer also has to accept this as long as they were marked as unavailable at the time of sale. If the items were marked as available at the time of sale and are not ready to delivered, that is called monkey business and can`t be solved by a support team. By addresseing problems on these things, the problems are bigger than I thought.
Well, the days when I was a field engineer in China as a truble shooter are over too Sometimes it took a lot of patience. Even in Europe it become sometimes be very challenging to communicate a task. In Aisen - well, I say often an Asian in mechanical engineering is like a European in massage. It works but it’s not quite the same.
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