No response from Bambulab?

I bought a printer Jan 10th and havent heard a word after question for the last 30days?

It’s been 16 days since the 10th and they are having a national holiday…

It says it would ship in 3-7 days, sent emails but havent heard anything.

Are you sure? Mine said an additional 3-10 days for my location. Either way, it’s a major holiday in the country.