No-one is taking care of my support ticket. It has been 5 days since an update. Has BambuLabs gone out of business and I haven’t heard about it?
Update - As soon as the Chinese New Year vacation period was over with, they got me fixed up fast. I’ll eat the slow fix response this time of the year, since I’m happy they give their staff some time off during what some feel is their most important holiday of the year.
Mine was 6 weeks. That was after 3 escalations.
Good luck.
Depending on your request, it can be quicker.
For example, if they lose your printer, it takes weeks. If you spot a typo or something of equal less importance, a response can take less than 24 hours for a response.
Lurk around here for a bit. 5 Days? That ain’t nuthin. 
Wait till the Chinese New Year kicks in, if you don’t get an answer before then, you’ll be lucky if you hear from them much before mid March.
Check out this thread with all the happy customer testimonies.
This isn’t good to hear. One of the few things I have been impressed with since switching a Bambu printer is how quickly they responded to my ticket, and warranteed the replacement parts. Hope this isn’t another sign of things to come.
If you happened to luck out and hit them with a “known” problem that has an “easy” remedy, they are very quick to get that ticket off their desk and often that will involve them sending free hardware. However, where it breaks down is when the problem isn’t as quick. That then becomes the death of a thousand paper cuts and back and forth emails.
As soon as the Chinese New Year vacation was over, they got me fixed up right away.
Thanks for closing the loop and sharing the results.
Only a month? That’s better than most. Can you share with the community the nature of the fix? This will help others.
Originally in December I had a PTFE tube blow through inside the AMS. A huge amount of filament was rammed inside, and the mainboard of the AMS burnt out. They sent me a new mainbaord and an AMS hub motor. I replaced them both but then found out my AMS would no longer communicate with the P1S. Co-incidentally I also had a failure in the 6 pin cable. While waiting for a response to the new “no communication” ticket, I decided to fault find a little more and determined it was one end of the six pin cable that the pins had expanded and would not make good contact anymore. Once they started communicating again, after the holidays, I described what I had found out, and they immediately sent me a new 4 pin and 6 pin cable. All problems are now fixed.