I am extremely disappointed with the quality and output of the X1 carbon. After not even a week with the product, barely over 20 prints, and the machine has completely broken itself. Leading up to this I was already extremely disappointed with the production of the X1 carbon and was already contemplating a return. I’d say I had about 50% success with my prints, half were perfect, and the other half would spaghetti mid-way through, or just print poorly on the first layer. Then, after not even a week of printing, the printer began to print entirely in the air and the filament wrapped a solid ball around the entire nozzle and broke it entirely. They claim the bed is auto-leveling and has AI technology to stop mistakes, but clearly, this was false. If I didn’t check up on it after 30 minutes, It could have possibly broken the whole machine. It has been over 5 days and still no response from them. Any reccomendations on how to move forward with this?
You haven’t said what slicer you are using, material, settings?
I do not know what is the problem with your printer, but as for me, I encountered some problems, but the results are more than excellent, and I now have 600 hours of successful printing. I recommend that you wait for the customer service response
I’m using the standard settings on the Bambu slicer. Using creatility standard PLA. I am pretty new to this, so I kept everything as standard as I could to avoid any mistakes. I had over 100 hours of printing on the Ender 3 pro before I switched over to the X1 Carbon. I had about 10 successful prints with the x1 before this incident occurred. Therefore I know everything was working perfectly and I was not messing anything up or changing any settings from the successful prints.
The printer is pretty much plug and play. However there are a few things the jump out at me as easy to mess up. The first is the bed type selection in the slicer. Because the system is so plug and play, its very easy to select the wrong bed type, and then have the wrong bed temps for your print. The difference between The Cool bed and the High temp bed can be significant.
On the same point, touching the build plate can be a source of constant fails. I can literally touch my plate and set up a print there and almost 100% guarantee it will fail. PEI and hand oils just don’t mix. Wash the plate and try not to touch it on your expected print surface.
Also I’d say the slicer isn’t infallible. Its possible to set up a print that is impossible to print. It will generally give you a warning, but the warning looks like any other tool tip and are easy to over look.
Finally, I’d say post a screenshot of the sliced item that keeps falling. Sometimes its really easy to see why something is failing with a little extra info to go on.
As @Zaidoon said check with customer support or seek some help from the forum people are happy to help if you provide details . And also would suggest check the forums first already a lot of people shared some issues
3d printing is a bit of a learning process , i had Davinci XYZ in the bin , Ender 3 - retired , Prusa actively printing PLA , X1C with ASA , ABS mainly, PLA has some quirks on X1C due to enclosure check the forums
But not sure about the 100h prints on Ender 3 without learning a thing or two , Ender 3 is miles behind Prusa mk3s+ and Prusa is behind X1C for some things , i would not use ‘miles behind’ as the Prusa has a good points but still well behind X1C
Also number of prints count not only hours
X1C AMS is probably the best on the market for the price and i am very happy with it, If you want something even better then Ultimaker S5 Pro is a go a bit more expensive 
My experience so far :
Bambu X1C 95% Print time and 5% or less issue solving time, mainly tunning filaments in the 5% not actual issues , probably 1 out of 30 Prints is failed and usually due my mistakes, there were a few failed prints when i was trying to push above the limits for the material but that was play and normal so not counting
Prusa was good at start 80-20 then dropped to 50% - 50% as had big issue at some point now probably 80%- 20% and improves as no big issues any more and learned a lot more since
Ender-3 40% print time 60% Issues - got retired
Davinci XyZ well 10% print time and then in the bin , as well all the Davinci XYZ PLA in the bin
I used Creality PLA for the first time the other day, it came with my K1 max (returned now) and one of my first prints failed due a lot of spaghetti. I started again with the same filament and then came back to find the nozzle printing nothing because the Creality PLA was tangled on the roll. To be clear, this was on the K1 max but I thought it was worth mentioning that Creality’s PLA is probably about as good as their K1 range.