Order delay

Bambu Lab X1 Series General discussions
1

Just curious. I ordered a X1 Carbon on January 2, 2024 and the ETA is supposedly before the 16th (tomorrow).

However, I still have not seen any change in status nor have I been given any shipping information like I have for the other filament and accessories I’ve ordered and already received.

I opened a support ticket 3 days ago and no one has responded.

Is this normal? Should I be concerned? Is there a phone number I can call and talk to a human? There’s no obvious phone number.

Thanks in advance for your help. I’m super excited to receive my printer but concerned there will be further delays with no end in sight.

2

Sorry to say, once you close the deal you’re at the mercy of both the BL warehouse and your local courier company. It’s sometimes a convoluted affair, but usually works out in the end. Do a search and see all the shipping stories of woe, for every 1 drama, there’s 999 success stories.

The bonus is you obviously can see a status, watch this spot I guess :slight_smile:

1 Like
3

I’d expect further delays.
Taking the actual geopolitical situation and its impact on supply- and shipping lines into account.

1 Like
4

Thanks for the responses. Any recommendations on how to best get ahold of someone at Bambu Labs to find out? The support ticket I opened last week doesn’t seem to have any effect. Is there a phone number or email address?

5

I am in the exact same boat to a T. Ordered 2nd. Put in support ticket on 10th with no update. And says shipping by 16th but no updates. Everything is paid off. I got the filament a couple weeks ago.

1 Like
6

Please keep me posted and I will do the same. I also ordered some items from Meta around the same time. My quest 3 is still on back order so this might be because of shipping delays across the board. @Th3NinjaPenguin

7

If it’s any help to you all that are still waiting I got this response from CS last night. I ordered the EcoFlow bundle which doesn’t even specify an ETA/ETD. I received the filament ,spare parts and the Ecoflow a while back. Just haven’t received the X1C…

Thanks for your reaching out to Bambu Lab Support Team.

I sincerely apologize for the delay in responding due to high inquiries.

I can understand your feeling very well, we are sorry that due to unforeseen Over Sea logistics issues to the local warehouse, the shipments of printer will be delayed by several days compared to the approximate shipping time. You will receive the printer soon, as our team is working diligently to rectify the situation and expedite the shipping process for these items as soon as possible.

Once again, we apologize for any misunderstanding and appreciate your understanding.

1 Like
8

That’s super helpful and reassuring. Kudos to you. Thanks a bunch. Was that just a normal support ticket you opened up or did you email them? If so what email should I reach out to? @robjlopez also when did you purchase your bundle?

9

I purchased the bundle the evening of 12/31/23 and shows up as order placed 1/1/24. I couldn’t find an email to send anything to so I opened up a ticket 1/6/24 after I noticed only the accessories and filament shipped. I got an auto generated response 2 days later and an actual response yesterday.

1 Like
10

Just an update. I finally got a shipping notice that it will be delivered Monday. Hopefully. Thanks everyone.

11

I got my tracking info too. Should be here tomorrow. Lucky that I’m in the same state/county as the warehouse.

1 Like
12

Nice. Hopefully mine will be delivered Monday. Hehe.

13

Glad to hear you got your notification. I ordered on the 7th with a 16th eta and no luck yet :confused: I got 3 orders of filament though… with another arriving Monday… I have a lot now…

1 Like
14

Hopefully that means you’re only 5 days behind me. I opened up a support ticket so maybe that helped??

15

We got our tracking info too, but got a response to a ticket that says it wont ship out until the 19th unfortunately. Order says fulfilled though.

1 Like
16

That’s a good sign. Hang in there. I think this is all related to the Shipping delays overseas.

17

Great news, I got my printer yesterday…wohoo!

18

I ordered mine on the 23rd of December still haven’t received it yet and it’s the 19th of jan fedex said delivery would be today but it hasn’t moved from CA since it “shipped” on the 14th had no more tracking info at all

20

Ordered printer and replacement components late December. Was told to expect delay, so I did. The spare parts and extra hot end stuff arrived weeks ago in several shipments. In one of the boxes were some rolls of filament I never ordered or was charged for, so I assume they’re a free goodwill gift. The printer itself has become a worry. It should have been here a couple of days ago, but I received an alert about a delay caused by a “damaged, illegible barcode”. The package started moving the next day, then yesterday morning it was reported to be only a few miles from my address and I would get it by 8PM. After 8PM it wasn’t here and the tracker had a little orange exclamation point. It said I’d be alerted “when the package started moving again”. It’s still reported as sitting in the same nearby location as before and there is no longer a delivery date listed. I hope it doesn’t arrive smashed to pieces. The shipper is unfortunately FedEx. The only two times FedEx has delivered large packages here they were carelessly dumped in my driveway, one from a scary height. There was fortunately no damage because those items were in wood crates. I don’t know what protection Bambu provides in its shipping containers.