Hi, I am getting a little frustrated with not receiving my complete order. Can someone point me in the right direction for a customer service person? The help ticket portal appears to run by a bot or AI with a 3 day lag.
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. Welcome to Bambu’s world class customer service. Don’t worry it only gets worse from here.
They are proud of that F rating and intend on keeping it and see if they can have the better business bureau make a new rating called Bambu that’s a few steps lower then F.
https://www.bbb.org/us/tx/austin/profile/carbon-products/bambu-lab-usa-inc-0825-1000217881
But seriously this is the normal. Expect up to a week to get a response. Upto 2 weeks for them to ask basic questions and a month to fix the issue if they can. If they can’t they will just say 
we don’t know what the issue is and that’s it.
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