I absolutely agree, and this is where Bambu and I went our separate ways in terms of loyalty. When I raised this issue, all I got was the same old “Send us your logs” response, along with the outright denial that there were any changes between versions 1.04 and 1.05. Oh, really? What about the hard evidence? You know, the kind that shows when you switch from A to B and suddenly all the problems disappear, but Bambu insists that B isn’t the solution?
I upgraded to 1.05 in the first place based on the promise of new features like SD card reading from Bambu Studio, but surprise, surprise, that didn’t work reliably either. And when I couldn’t even roll back to version 1.04, it felt like a complete betrayal. Especially when you just know the real reason is that version 1.03 doesn’t support their propaganda engine, Makerworld.
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Here’s an idea, Bambu: Instead of badgering us for our logs every time there’s a hiccup, how about you just cough up the decrypted logs from the get-go? The community has been clamoring for this, yet you persistently refuse. What’s with all the secrecy anyway? It’s not like you’re harboring any deep, dark secrets, or are you? Give us a chance to tackle the troubleshooting ourselves, for once. I mean, let’s face it, with the horrendous quality of your tech support lately, it’s not like we’re getting any genuine support from you anyway.
I don’t often go to tech support but when I do, it’s because I’ve exhausted all other self-support avenues. Here’s my ticket on this very issue after I got angry with the first technician and a more senior tech responded.
And here is their denial that there is a problem with 1.05 and the typical “Upload your logs” answer.
In my view, “It is not possible” = “■■■■-off… we won’t let you.” There is zero justification for this kind of stonewalling.
I’ve had it with handing over free test data to them. It might have been somewhat acceptable if I actually received a resolution, but waiting nearly two weeks for a non-answer (I should even consider myself lucky compared to others who waited longer) is beyond ridiculous. And let’s not forget how I had to practically get angry just to elicit a response in the first place. It’s blatantly obvious that the first technician was merely hitting “reply” to maintain their response scores, without even bothering to read my message properly.
The Bambu CEO has publicly stated that they are “adopting the Apple model”… What a joke. You know what, Apple can afford to be arrogant because, surprise, surprise, their product actually delivers on all of the features they advertise, not just some of them, and when it doesn’t work, they have the customer service to back it up. Take notes, Bambu: You’re no Apple, not even close, so quit making comparisons to something you’ve demonstrated you can’t live up to.
No more head-scratching and sleepless nights!
