Part Broke on AMS Internal Hub Unit

Hello,
This morning, during a long print, the AMS was no more able to feed the filament in the extruder. There was also a very strange noise coming from the AMS hub unit.
So I opened the AMS and discover that the small plastic part holding the Wheel assembly broke (see pictures).

Do you know if this is a known issue?
Is it possible to reprint this small part, not the entire internal hub, just the small part holding the wheel?
pictures of the broken part.


Thanks

Bambu Lab only sells the entire hub.

If that part is removeable, perhaps they can sell it to you if you contact support.

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I have contacted support. They will have to replace the part.
But before they answer and send me the replacement I can not use the AMS. SO it is why I am asking if this small part can be reprinted and if some one is having the file.

Yes indeed it can be printed, but sorry I do not have this part designed, I would suggest you to try to design it (the whole part, including the four screw holes), also maybe you should lower the tensioner spring to avoid that to happen again.

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Hi there,

For anyone in the future I was able to find this part to print.
on printables search.

Bambulab AMS Internal Hub Cover Replacement

Warm Regards,
Mike, Head Elf

Link for reference: Printables