My P1S is only about a week old and already has had more problems than I can count. First it was the ams and somehow it had been put together wrong at the factory. Fixed that. Then it would randomly just stop printing. Restarting and factory resetting fixed that. Then the temps on the nozzle and bed started going haywire making for melted prints and then a clogged nozzle. Tried heating the nozzle up and unclogging it with the tool. Well the tool just bent and snapped off inside. So I replaced the nozzle and SUCCESS! Well it was short lived as it got half way through the print and the cutter started getting stuck but nothing listed online was the problem. Restarted and reset the system once again and now the head just crashes into the front side and knocks the cover off every single time and now nothing fixes it. And yes the correct printer is chosen. Sh**ty thing is I don’t have the original packaging to send this piece of ■■■■back and there’s no direct customer service line.
*Before everyone jumps on me and says user error this isn’t my first rodeo with this type of equipment my shop has lasers and other pieces of equipment in it. All in all I think the control boards and sensors have all failed and failed in spectactular fashion. I’m about ready to drive down to jersey and deliver this directly through their front window of your warehouse. Bambu Labs really should have thought about building out their stateside customer service better as making it impossible to reach them is downright purposeful to extend it so it runs out the clock on the warranty and can’t do anything about the printer. I now have a great big expensive paperweight or doorstop. I’ve already filed a complaint with my states consumer protection department and a the BBB
Based on the personal effort you made, it doesn’t sound like your first rodeo. The fact is, when bambu lab printers work right, they work right out of the box and are among the most stable 3D printers that one can find and the closest that one can get to at the moment that rivals a desktop laser printer as far as out-of-box operation. That is… until it isn’t.
I feel your pain and it sucks after spending that much money only to be greeted by the Stonewall of China.
However, to set your expectations. Bambu employees rarely read this forum and respond even less. Perhaps your title will catch their attention and they will respond. But if past experience is any indicator and someone does respond, you’ll just be told to open a ticket so I will save you the trouble. But if you want people to vent to… you’ll have a lot of sympathetic ears here. 
We all have our own horror stories.
So after 1 week without the answers you wanted, you filed a complaint with everyone you could.
If you would have read the forums more, you would have found out that Bambu usually takes about a week to answer.
So, you have an issue, but you jumped the gun instead of waiting for a proper reply…again…JMO
At least with companies like Aeon and Thunder laser they realized the flawed approach to dealing with China built machines and built out US support and built out their support system fast, that is nothing short of amazing. Bambu should’ve followed their lead but instead has buried thier heads in the sand.
But the warranty states you only have 14 days to return or exchange … Which leaves very little time IF they respond and when they do it’s so drawn out it surpasses the timeframe of the 14 day window which which is by design and leads to just an overall poor company and no standards
Did you actually open a support ticket with them? In my experience they usually get back to me within 24 hours on everything I’ve ever submitted and they always are very willing to help solve the problem.
Also they make it very clear not to throw away the box when you are unboxing the printers in case you do need to send it in for some sort of return or warranty fix. I realize it’s not always possible to keep boxes but they do tell you not to throw it away.
I think Bambu has made an error marketing these printers like they are totally carefree and just work. The fact is there are subtle and not so subtle things that can make them malfunction. They try to warn people somewhat, but some things need to really be emphasized.
The odd temperatures, clogging, and cover coming off the extruder may suggest filament issues. Filament comes straight from the factory with a range (frequently too much) of moisture contents even though it comes packed in a vacuum bag with desiccant. It can still have enough moisture to cause problems. More so if it has been left out in a humid environment.
Print bed cleaning is another big gotcha for new users. It’s easy to stick models down too hard with incompatible build plates, or to have them come loose and ruin prints with fingerprints or other oils interfering with the model staying stuck down.
Don’t know what was actually going on with the printer but something isn’t right now if the print head keeps crashing. But if you don’t know about filament drying and print plate prep, odds are good you might have missed something with your prints.
No, I’m very familiar with all that. I get regular maintainence I own high end lasers which require similar maintantence. I’m not a noob when it comes to this stuff. Clogs I get, regular cleaning I get but clearly the sensors and the control board have pooped the bed. The machine going haywire with temps going out of control on the bed and nozzle, the print head just crashing into the sides when the correct printer is selected is a cuase for alarm. I mean simple limit switches would fix that and they somehow forgot to add these? I had a laser go haywire yet the limit switches did their job and stopped the laser head from crashing, that ended up needing a new control board and was easy to replace. I might reiterate that companies like Aeon and Thunder laser realized the need for stateside support and VERY quickly built out US support soemthing that Bambu lacks severely
Apologies but we get a fair number of people who say they know what they are doing, they dried their filament, they cleaned build plates, etc, only to tease out over time that they didn’t do things properly. No offense intended but had to ask only because this path has been paved with others being the issue and not the printer.
In this case you should really contact support. It’s pretty difficult to troubleshoot to be able to help much based on the information you have supplied.
Just some suggestions and info:
- Open a ticket within the 14 days and save any documentation of the ticket showing the date and stating that you would like to return it.
- Remember the 14 days doesn’t override the warranty. If they send you a new one you’ll return this one in the new packaging.
- If you paid with a credit card check their terms. Most have cool protections if it comes to that.
As Olias mentioned most of us have been through some stuff… and at any given time at least one person here is trying to fix some sort of support issue.
I have been through the printer replacement cycle. There’s not much point on your side to run the tinkering gauntlet. But you need to open a ticket, upload logs and clearly state that you want a replacement printer as per warranty (or of course a refund). They may want you to do a few tests first but that is usually begnign.
If you do not have the original packaging, you can place a deposit before receiving the replacement unit. It should be reimbursed once the old printer has arrived at Bambu. In my case, once I got to the replacement stage, the full loop took between 5 and 6 weeks. But I took some extra time for the testing of the replacement unit.
That’s a rediculous amount of time! Over a month?! I certaintly hope it doesn’t take that long I have orders backing up!
If time is really of the essence then either double down and buy a second Bambu printer or throw in the towel and buy a different printer. The probability of getting 2 “Lemon” printers in a row is very very low.
Well, it took 2 or 3 days to get the deposit payment info, the usual 2-3 days for the deposit confirmation, printer delivery then 5 days (but 2 were a weekend) and then I had to wait for the next weekend to make sure I had sufficient time for careful, documented unboxing (not only in case this printer was a lemon too, but more in order to ensure that I would pack the lemon properly) and careful packaging of the lemon printer.
So that was roughly the first 2 weeks. It then took another week until I could drop off the lemon printer (Bambu had confirmed from pic’s that my packaging was very good), a few days until it arrived at Bambu and then a few days for the deposit to be returned. I checked on the weekend => 5 weeks total.
So there’s definitely potential for you to speed up the the entire cycle. Not everybody is as slow as me
Again, not to jump on you, but it sounds like you bought a printer & started taking orders right away before you even tested things out. I mean, from what you’ve posted…you’ve only had your P1S for about a week.
Whether the printer is bad or not, I think some of your problems are of your own doing…unless your leaving something out of your story. Again, JMO
Right now, your post is about customer service, but lets get some more info.
Have you ever had a successful print with the printer…??
What filament were you using when you got your clog, have you ever used this filament before…??
What were your printer temps…??
Was it a clog of doom or just a nozzle clog, (how did you snap the cleaning tool, I don’t think I’ve ever seen this posted before)…??
You’ve mentioned Lasers a few times, have you ever owned another 3d printer…??
EDIT: I ask these questions, because maybe someone here can get you up & running again.
A week is too long IMHO for a premium product. This is as bad as them telling me I should have purchased extra machines so I had no down time with a days old purchase. Yea I had the same experience. If people stay compliant and don’t tell the world companies will just keep abusing their power and influence over everyone.
Exactly!!!
In today’s culture, the pendulum has swung so far toward avoiding offense that valuable feedback often gets lost. Complaining customers are frequently dismissed or viewed as problematic, yet they are the ones doing businesses a favor. A customer who voices dissatisfaction gives companies the opportunity to address and improve, potentially winning their loyalty and that of others. On the other hand, silent customers who quietly take their business elsewhere leave businesses in the dark about their shortcomings. Embracing customer feedback, even when it comes as a complaint, is key to long-term success.
Unfortunately, many companies fail to recognize this value, focusing instead on short-term results. Bambu, for instance, has had two years to address recurring issues with the customer service. The silence surrounding these concerns is telling. In 24 months, there has been ample time to allocate resources and implement solutions, yet these efforts seem to be lacking. It raises the question: is customer satisfaction truly a priority, or has it taken a back seat to other objectives?
Bambu Labs filiment, and yes I’ve had successful prints. The clog really wasn’t the issue although I couldn’t get the nozzle unclogged so I just swapped nozzles which was easy. It started off great after the swap but then somewhere along the line the sensors started failing. The cutter said it was stuck, it wasn’t, it would just start spewing filiment for no reason, the bed and nozzle temps started going haywire, then the head would just start crashing into the sides. It’s just been an all around disaster
There’s obviously something wrong with their business model. If Xtool (chinese laser maker) can open a customer service center in Vegas in record time and ALSO have support through FB Messanger at all hours then why can’t Bambu? Same thing with Aeon and Thunder laser, they both recognized the failures of all these laser makers with zero customer support. I can get a hold of an Aeon tech support member within five minutes and even have some type of live facetime support so they can see whats going on and automatically have an answer and solution.