So small claims court…hmmmmm…
Have you tried to get the credit card company to reverse the charge? Dunno whether they cover products you actually received but are just not working or whether it’s only for products/services purchased and not delivered…
How much would the replacement part cost. You said leas than 5.bucks. seems like you could have easily addressed this concurrent to your pursuit of a warranty claim.
Sounds like you did your best to make this as difficult as possible for yourself.
There seems to be a correlation between people who have unreasonable costumer service expectations or down right bad attitudes and people who have customer service problems. Treating costumer service people with respect and having a little patience goes a very long way in getting results is what I have learned in life.
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I am genuinely sorry to hear of your experience.
But…
For someone who state’s their time is so precious you have spent what must be a small fortune here.
I don’t disagree that your account of the service doesn’t sound fantastic. But small claims court for a printer? You correleted your time to money, yet you are going to spend a whole lot more of it pursuing this. At what point does your time cost more than the printer.
I agree with the post above -
There seems to be a correlation between people who have unreasonable costumer service expectations or down right bad attitudes and people who have customer service problems.
I hope you find some satisfaction / peace with regards to this. But also some perspective.
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Have you dealt with them? They literally told me that their customers are known to try to get free parts (aka rip them off) and therefore they have to be extremely cautious. I don’t know how valuable your time is, but I answered every question they asked, provided every photo they requested, and each time I was met with a request for more information. Everyone’s patience will wear out when they’re A. treated like a theif from the start and B. treated as though they have nothing better to do than spend day after day answering insane questions.
Why doesn’t Bambu have the order when I purchased it from them and provided the order number?
Why doesn’t Bambu have any record of the machine when I give them the serial number?
Why can’t they figure out what part I’m referring to when I send them a dozen pictures of it from every conceivable angle?
How on earth is that making it difficult on myself? I lost my cool after 2 weeks+ of this. It should have been handled in 1 day.
Again, perhaps you’ve not dealt with them. Any other vendor I’ve dealt with, I can give them an order number give them a description of the issue and it’s taken care of fairly quickly. But with Bambu it’s a matter of photographs, writing out a service number on paper and then photographing it with the part to prove you aren’t a liar, etc., etc. That’s not customer service. That’s wasting time trying to get people to go away.
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Sure. I live a block from the courthouse. I believe the current small claims max is $500. They would have to appear in court or judgment goes based on the evidence presented. It’s a pyric victory for sure, but at this point why not? I have a broken printer and they refuse to do anything to fix it. They will not take it back and they will not do anything to make it work. What else can be done?
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I have not tried that but it’s been months now, so I doubt any charges can be reversed.
Um. Yes, you’d think so, but Bambu would rather keep asking for photographs, copies of invoices, copies of shipping labels, etc., etc., etc., rather than ship out a thermistor. I had no idea that’s what it was, because I’m new to 3D printing. But when I sent photos of it to Bambu, they too couldn’t identify it and instead sent me a cooling fan as a replacement part. Then when I said that was wrong, they sent me the front cover to the print head. When I again sent dozens of pictures of what I now know is the thermistor, they said “sorry, we don’t cover that under warranty”.
How on earth am I making things more difficult by simply replying with what they ask and questioning why a support person can’t identify a part in a printer they manufacture?
Normally I work very hard to get along with anyone doing support - I started out building systems and dealing with customers as a teenager, so I know how difficult it can be. But when you give them your order number, name, address, phone number, and the date you placed the order and they still can’t figure out what you bought, that’s their problem.
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Someone should have said “queue the fan boys” on this thread.
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It would be hilarious to follow some of you through your daily life. When you get frustrated, I would just explain that its not worth it and that you should move on. Imagine how annoying that would be. Get bad gas from the gas station? dont complain. Pump it out and get fresh gas. Its faster to just pay for the new tank than complain about it. Wife cheated on you? stop crying. Have some perspective lmao.
You guys honestly think people are starting off with bad attitudes? Or do you think that by the time people make it to the point of posting here, that theyve already been frustrated for a month or more? Have some perspective lol. I dealt with this customer service because I had an ap board go out on a nearly new printer and it took over a month to get the part shipped. I actually had to walk them through their own jobs. Even had to remind them to activate the board because the original rep had no idea.
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I have and I had a good experince.
I’ve worked for and with startup companies and this is pretty common place. They don’t have these systems in place especially companies that have had to scale very quickly. You also have to understand this company isn’t all in the same location/building. They have 6 distribution centers most of them use different languages. This all adds complexity to tracking order and serial numbers for a company that is barely a year old. Furthermore The customer service person you dealt with wasn’t on the engineering team. Quite likely they are a new remote hire or someone that is fluent in english but has limited technical knowledge. Try to have some perspective.
I get it, you had a bad customer experince and are pretty salty about it. It’s unfortunate but it is what it is. You have to get over it. It’s a 5 dollar part! You complain about how valuable your time is, yet you’ve spend hours on this forum complaining to people that have zero ability to change anything about your situation.
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Now don’t get me wrong all the pics etc are to much. But is you would ha e read their warranty statement you would ha e found out that they don’t cover it.
There is a reason companies post a warranty statement.
Funny they are correct about not covering a thermistor under warranty. Funny here is what their warranty says:
Consumable parts with no warranty
Consumables” are defined herein as disposable items, parts, or components of the product which are inherently subject to deterioration and wear out during the normal operation of the product.
Consumable parts include but are not limited to:
- Complete hotend assembly and all its individual parts
- Extruder gear assembly
- Build plates, spare sheets for build plates, solid/liquid glues:
- PTFE tube and connectors
- AMS active support shaft assembly, AMS driven support shaft assembly, and AMS feeding funnel，AMS Spool Claw
- Filament cutter, scrapper, filament wipers, activated carbon air filter, dessicants, filaments, etc
Look there the first one: Complete hotend and all it’s individual parts.
Nope, the company should get over it. They should make him right. The fact that they rather see all these posts all over the place speaks volumes.
My printer has been working fine but I don’t look forward to the moment something that isn’t just a cheap part I can order breaks. It seems that whether you have a good experience with them is random and depends on whether you hit a good customer support person or not.
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If everybody followed you guidelines to life, everybody would have crappy support. If hes going overboard by taking the time to post, then what are you doing? Complaining about complaints? And wires do just come off when the machine is constantly in motion. Funny that you would think a wire has never come loose.
On a side note, why is it always the same handful of daily users that think they work for bambu?
Bambu would rather keep asking for photographs, copies of invoices, copies of shipping labels, etc., etc., etc., rather than ship out a thermistor.
I really don’t think they would prefer that to actually addressing your problem. It’s stuff like this that raises red flags for most ordinary people.
The fact that you’ve spent so much time here on the forum makes me think there’s more to this whole thing than you’re letting on. Maybe not, but that’s the impression I get from the amount of effort you’ve put into letting everyone know how much you’ve been wronged.
You know… the old expression “Methinks the lady doth protest too much.” seems applicable here.
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If hes spent too much time airing his grievences on a forum for the product, then why are the rest of us on here so often. some come here for help. Others come here to play bambu employee. Basicly standing in the doorway of the complaint department telling people to stop complaining. And again, always the same people. Makes me think theres more to it.
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Theres a reason why they changed connectors.
If hes spent too much time airing his grievences on a forum for the product, then why are the rest of us on here so often. some come here for help. Others come here to play bambu employee. Basicly standing in the doorway of the complaint department telling people to stop complaining. And again, always the same people. Makes me think theres more to it.
I have no idea why others are on here so often. I don’t assume people’s intent, and I don’t really care either. Not sure why you do.
Theres a reason why they changed connectors.
Which is…?