Lack of a locking tab and overall poor design. And we all care. Thats why we comment in the first place. The people who could care less, dont comment.
Want an example of a contradiction?
“The fact that you’ve spent so much time here on the forum makes me think there’s more to this whole thing than you’re letting on.”
“I have no idea why others are on here so often. I don’t assume people’s intent, and I don’t really care either. Not sure why you do.”
No! This is not the way! You can not just spend hours of your time, and then pay for the replacement parts yourself on a new machine!
If it is a year old, sure. But not new!
Try it. I can revert charges up to 180 days. So before going to court, at least file a claim. If it is denied, you can still do it!
X1C hot-end self destructed (known manufacturing issue).
Sent a photo + quick explanation.
Asked for my Serial number, photo with a small hand written note and within 20 minutes after I had a shipping track and trace.
I respect everyone’s time and perhaps CS was worse when this thread started but I can’t say much than that it was a pleasurable experience.
If you run a company and a small minority is trying to rip off the company for free hot-ends by sending requests for the same parts multiple times I can understand that Bambu would like to have some information so they can create a case file for a user to spot fraud. I agree it’s not ideal but I also don’t think it’s as big of an issue as OP makes it out to be.
As for court cases; You would honestly start a case for something worth 35-50 bucks?
I mean; if you feel doing it out of principle go for it but if this whole topic is started around the fact that your time is so valueable I think it’s better to just buy another hot-end and move on with your life.
Do you happen to have screenshots of your support conversation? $50 is a good % of what he paid for the whole printer.
nvm; you seem to already have gone through it yourself.
And $50 is $50 but who would start a discussion about how valueable his time is and then spend so much time discussing. It’s also just not worth a court case.
I dunno, this whole thread seems like a cry for attention.
notice the difference in dates between me starting the ticket and them shipping the part. Yes, thats 3 months. I was in constant contact, did every step they asked and was very nice about it. They just suck at their job.
Well it seems you know how it works so i’ll save myself the time then having to blur my stuff etc.
As I mentioned in my initial reply; I can’t speak for how CS was in the past but my issue occured in October and was fixed in no time. Looking at how long it took for you to get your stuff would royally piss me off for sure.
I think a 2nd example would help. 20 minutes sounds great. Maybe they have 1 rockstar support agent and thats where all this confusion is coming from.
Agreed and we are getting one side of a two sided story…
ask for Harm; he’s the one that helped me.
No, youve been on the forum a while. Youve gotten many many sides of the issue. Yet you always say the poster is wrong. Youre the worst one on this forum when it comes to this.Go ahead and flag me again. Last time, bambu took down my post after your single flag.
Right, but you can’t damage your printer because you don’t know what you’re doing and then expect to be able to file a warranty claim either.
Is English not your primary language? You seem to lack basic comprehension skills. Me reacting to miles long forum posts that aren’t coherent and don’t match the experience that many other folks have had isn’t the same as assuming the intent of Bambu employees. Figure it out.
Are you saying nobody is having support issues? Is it a problem if english isnt my first language? This is all in basic text. If it wasnt my first language, I could just use a translator. Exactly how bambu support would do it.
See… there you go again. I never said that people weren’t having support issues. I simply said his experience was different than the majority of others experience - nothing more, nothing less. Your takes on things seem to be very dramatic, and you inject issues into things where there really aren’t any. Just like the statement above. It makes it hard to take people seriously when they exaggerate everything to try to make their point look more salient.
Really though? Would you expect most users to have needed to even use support? Its pretty obvious that its going to be a small percentage of posters. Youre funny. Looks like you have a couple followers too. For some reason it doesnt show who likes your comments though.
How about when people are having issues with a product they bought, leave them alone unless youre going to help.
Exactly. I’m going to go out on a limb and say it’s a fractional percent of users who have purchased Bambu products that have put in support requests. Are you trying to say that since it’s likely to be a small number, they should be able to do a better job? If so, are you forgetting the several folks in this thread alone who have stated they have had the opposite experience of what you and the other poster have had? Seems like it to me.
And listen bud, I would help, honestly, I would. And I think most people in this forum would as well - I’ve seen plenty of evidence to support that. But, when someone doesn’t actually ask for help, but rather posts a wall of text whining about some perceived problem, how would you suggest we help them? Especially when they’re not even asking for help, they’re just crying about a problem that didn’t get resolved the way they thought it should be solved.
When I see posts like that, especially having produced products that other people have bought, and that I’ve had to provide support for personally, I usually think something is up. In this case, I suspect our boy made his problem worse by trying to fix something he didn’t understand, and Bambu was just trying to make sure they’re not getting duped. Because those folks are out there. Crying about it in a massive post is usually red flag #1 for me, and then the assumptions and over complication / drama inducing language is red flag #2, and then the over-emphasis on victimhood is red flag #3.
If you cant help, dont. And what im saying is its obviously not going to be a majority of people having problems. Thats the nature of problems. Youre stating the obvious as if it proves your point. Try and imagine a product thats over 50% faulty. Its a nutty thought. If he did make his own problem worse, its because bambu doesng actually offer a warranty service. Theyll have the user messing with high voltage in order to get their printer working. Thats also nutty. Maybe this should be in the ads.
Nobody cares about your red flags. You arent the support police.
Weird that i can see who liked your last post but not the previous one.
The people who pop in and say they had great experiences, are almost always the same people. Nobody offers proof either.
Wow, you’re something else. Anyhow, since you seem to miss the obvious point, let me say it again. OP wasn’t asking for help, he/she/whatever they identify as was just whining. There’s nothing to help there bud. Why is that such a challenge for you?
And it’s obvious you have no idea what you’re talking about. You’re just here to whine too. High voltage? Good grief, get a grip dude. Cry here or cry in your car, no one cares. You’re obviously more concerned about garnering internet sympathy points… Seriously, who cares how many followers or likes a post has? Grow up bud, you’re making this way too hard on yourself.
