Welcome! Sorry to hear you’re having problems but there’s a lot of knowledgeable people here who will help you with any issues.
Yep, that bed looks warped. Sadly, you have walked into a very volatile subject here.
The great majority of people get good or at least workable beds, but BL had (apparently) some manufacturing issues and got a huge batch of not so great beds.
This started way back at the end of 2022! There’s been a number of roadblocks they’ve had to deal with, a very long story … Short version is they now have new beds that are being shipped out to users who have contacted support (and of course, the latest production machines) but it’s slow.
They basically grew too fast, a common problem for small companies that had a product go viral. They’re training new Support staff (remember, they have to get English speakers who are also technical …) so reporting requires patience.
Now that you have a general idea I’ll point you to a long a$$ed thread on here (the longest thread on the forum!). Have a grain, no, a block of salt to lick as you read it, there’s a lot of very …ahh… vocal 
people on there!
But the good news is you’re coming at the end of this fiasco so you don’t have to wait months like many of us!
There is a temp measure you can use, several of us have made our beds perfectly useable until we get new ones by using high temp (cheap, <$20 USD) Aluminum tape, the kind used in heating and cooling systems. I opted for a thicker one for the middle section (I had a thin one already), like this:
Several people (including me) posted the procedure in this post:
https://forum.bambulab.com/t/warped-bed-seems-like-a-common-qc-issue
Scroll for the pictures and you’ll find them.
And remember, don’t shoot the messenger! 
Again, welcome, sorry you got this problem as your first thing here …
Cheers!