Printer dead on arrival

[Michael_walk]

Hi together, ho is it actual about the response time over the ticket system ? Today i got my first bad x1c delivery.

I started the printer, touch not working, but display shows something.

Then i restarted, display is only flickering, ap board no leds.

I tried an display from another x1c, not working. I tried the display from the not working printer on one of my other x1cs - not working too…

It seems, the display and the ap board is not working… i recognized an slimy water inside the printer… left right corner, where the dessicant is in the original package… the dessicant pack is wet too. So maybe this liquid destroyed the board, and the display gets destroyed after power on…

What you think ? Complete return or wait for the support ?

[PrinterMcgee]

On a brand new printer I think I would go for the return. Other people have had similar leaks but I don’t think any of them were right out of the box…

Default desiccant melted and my AMS is sticky

Looks like the root cause is the 2nd stage feeder. The motor runs abnormally fast and cannot grab the filament. Since the motor spins so fast it is unable to grab the filament and all you can hear is a high pitch sound as the filament rubs against the rotor. Upon further investigation I noticed evidence of electrical over stress on main motherboard header “J13” and the mating connector which is where the leaked desiccant made contact. This happens to be the same connector that feeds the motor s…

[krellboy]

@Michael_walk

Complete return or wait for the support

Complete return, the support process is slow, prolonged torture. The CIA should just give up on waterboarding and make the Guantanamo Bay detainees file Bambu Lab support tickets instead.

I want to emphasize this strongly, they will try to manipulate you into fixing it claiming it will be so much faster and easier than packing it up and returning it. It will not be.

Just return it and resist all of their attempts at “troubleshooting” it with you.

[Michael_walk]

Well in general i have no problem with swapping parts. It is the time that hurts… this was number 8 of the bambu printers, i need them for business - the other 7 need maintenance but when they run 24/7 for months now this is an bit hard this one should replace the oldest one during maintenance and rework, and the the reworked one should replace the secon one and so on the oldest one has now 12000 hours round about on the clock, its time

[lkraus]

I would insist on a return of the whole printer. I would not trust that I could remove all the calcium chloride and more corrosion problems could develop in the future. The time spent on failed prints, one-part-at-a time troubleshooting, support negotiations, and parts installation could far exceed the time to simply exchange the whole printer now.