How did you pay them ? I would open a case with the credit card company or paypal. You have the right to receive a product that is working. Their attitude is just ■■■■.
You are still wjthin their own 14 days return policy
Oh, hell yeah. Full refund and reorder. Why take half-measures? Good point.
I have a yellow/green ground wire. Mine wasn’t tucked into the retaining slots under the heatbed when I got it, so I tucked it in. I can imagine repeated use would flex the wire until it broke. I’d prefer to avoid the issue entirely.
I have copied this discussion to Ye Tao, boss of BL, he wrote this blog article recently (FB group). When I read these things from users and behaviour of companies, I immediately start thinking that they can text nice and probably clever words, but the behaviour of the company is just ■■■■.
I have always been kind of bad about keeping the original packaging, right down to the tape on the product to keep lids and doors closed.
This would be why.
Once a year I go down to the basement and decide to clean up a bit and toss 2-4 year old empty boxes from various items.
I feel for those who live in small apartments or houses that don’t have storage for things like this. BL should put out a recommendation with their printers to keep the original packaging for the 14 days or whatever the return window is, or at least until they have verified the printer is working as it should.
Bullet_586 is unfortunate to have received one that was DOA, probably .01% of units shipped.
Myself, I would likely ask to reserve the option to return the printer if the new heatbed is not shipped within 10 business days. The new heatbed provides the best option for both of you, but I would not want to give up the option to return if the new heatbed isn’t shipped within their estimated time period.
Here in Europe, some countries at least, a normal person without special education concerning electrical things, is not allowed to manipulate hardware that involves 230V system. It has to be done by people specially trained. Yes, you can di it, but if something happens and it can be proved that it was your fault, your insurance will not pay. Secondly, if if you fail to attach ground correctly, it can end in a fatal thing. So, be prepared.
I am from such a country too, and noone cares about that as noone will call an electrician to install a lamp.
Beside, its not that hard to reconnect the 3 230v wires again. Mixing up ground and neutral, which is the most common mistake is also impossible as the connectors aren’t compatible. It isn’t hard to do, it just takes some time doing it the first time as they were really careful to place screws everywhere!
it remains a fact that it is forbidden for non certified people and I consider it rather funny that you argue this way. You should know that it is dangerous and not just a matter of connecting cables, but a matter to connect the correct cables to the slots where they should belong. It is for sure not that trivial. I am sure you would not want your kids to do that.
I assume you mean Germany as a country, as it is the only one I know has such a law.
And in Germany, you are allowed to do anything with devices like a printer. You can repair them, you can rewire them etc. The only thing you aren’t allowed to do is making installation on the low voltage house net, aka 230V. That law ends at the power outlet.
And I would clearly teach my kids how to handle electricity and show them how to do such things safely instead of telling them “Its too dangerous, don’t do it!”.
And had you done a bed replacement yourself, you would actually know as long as you follow the really good guideline, there is no way to mess up the electric installation. You would actually have to cut wires and resodder the connectors to the wrong cables to mess it up.