Problems printing

Hi all,

we need to print some parts but suddenly we started to have Problems.
We use the Prusament Jet Black PLA on a P1S with AMS and a 0.4mm Nozzle.
The Problem is shown in the following picture (i stopped the printjob)

I also tried the print @ home with the same setup… but with the following result… (it shows the side of, it looks like this on the other side, too)

Any ideas what might be wrong in those cases?

Also… how do i tag this as [failed-print]