Question for the group. Why buy Bambu filament over Amazon vendors

My friend, I have to say that your description of your experience is incongruent with my own and diametrically opposite to the published rules for sellers to list their products under the Prime logo.

Sellers can’t just willy-nilly put a product up on the site and use that logo unless they sign up for the whole program, which includes 2-day delivery, no-questions-asked returns, and free return shipping for Prime members.

I live in a town with rural mail delivery where the cows outnumber people. You can’t get much more rural than that. So the notion of Prime delivery being for city folk is just not true. I get my shipments within 1-2 days.

It sounds like you may think you’re purchasing from a Prime seller, when you are not. This is a common mistake for inexperience buyers. Sellers must adhere to the rules in order to brandish the Prime logo on their ad. You stated it took weeks. The only case I’ve seen that happen is with off-site sellers, usually the same people you will see on eBay or AliExpress. In those cases, it may take a couple of weeks, but they can’t use the Prime logo on their ads and they have to tell you that it will take that long at checkout. One of the things that is a telltale sign is to look real quick at the shipping line, if it’s not zero then you have a non-Prime seller in your cart. That’s my red flag to look for someone who is selling the same product but is a Prime seller.

Even if it’s on Amazon, you have to still have to take measures like you would on any open online marketplace.

Here’s an example of what I mean. This one listing for men’s slacks and shorts, not all of them are Prime. You have to watch out.

Some buying tricks

I use three tricks to make sure I don’t click on the wrong seller. First, I have two userscripts for my browser that flag the country of origin. In the above example you will not the “CN” and reddish highlight. This indicates the country of origin is China. Helpful when wanting to avoid counterfeit.

The second is to check the “All Prime” box.

The third trick I use is a userscript plugin that red flags you when you’re about to go out of the Amazon marketplace. I buy a lot of electronic parts on Amazon and you really have to be careful with Chines Counterfeit products.

And last but not least, there is no minimum. I have purchased $3 items, gotten them the next day, decided I didn’t like them, and sent them back, all on Amazon’s dime. Granted, I don’t do that often if it’s under $10 because it’s not worth it, but if I feel the seller misrepresented the product, as a matter of principle and protest, I’ll send it back. Try that with B&H. Additionally, if you purchase a spool of filament that turns out to be garbage, as a Prime member you can return it at no extra cost to you.

And to show you that these observations are not based on occasional usage, here’s what my 2023 looked like. My wife has her own account, so this is just my stuff. Much of it cannot be purchased in a brick-and-mortar store like electronic components. Try buying fewer than $100 worth of resistors from a Mouser or Digikey and see how long it takes to get to you and how much shipping costs.

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I should also point out that of all the filaments I purchase, for those I purchase the very first time that don’t work out, I’ve never kept them. I’s say roughly 10% of my first time spool purchases go back.

This represents my last six months purchases. Unfortunately, I can’t easily search how many of these were refunded but I’d have to say it was probably close to 7 or 8 spools.

Dude, you’re all over the place with assumptions and nonsense. None of the issues I’ve had have been with 3rd party sellers. It’s all been Amazon. I was a prime member since 2007 and got in the habit of only having prime listing shown due to some of the stuff you highlighted.

Also stuff like returns works exactly the same if you’re on prime or not. I’ve had to return a bunch of things in the last year. It’s the same process of clicking return on their site and then dropping it off at the UPS store next to me.

I also wasn’t talking about a minimum order with prime. I know that. I had it for almost 20 years. I was talking about now, without prime, I get free shipping if the order is at least $35 of Amazon shipped items. With just a hair of thinking and planning I don’t have to pay shipping. It also helps put a pause on impulse purchases.

As for B&H, or any other retailer, I’m not looking at them for the dollar store items. It’s when I’m buying drives, switches, etc. All of those have big enough tags on them that shipping is included. Returns haven’t been an issue either.

Amazon’s customer service has gone to hell over the last 5 years. Period. Their service is not of the same quality that it used to be while their prices have shot up. Plus, if they gave a shipping only prime I’d be all over it. I have zero interest in the other ■■■■ they keep forcing on us and causing the price to balloon up. At this point $140/year is ridiculous if you don’t use anything else.

When I see so many people buying from Amazon, and then returning items, just because they didn’t feel like keeping it, I’m not surprised to hear prices seem high and support seems poor. What else do people expect to happen??

You bought a fly-by-night filament brand and it printed poorly? Suck it up, and don’t buy it next time. This was YOUR fault for buying it, and not using caution and research on the products you spend your money on, not Amazons fault for carrying it as an option.

Sure, if you buy filament, and receive a box of apples, then a return makes sense. Unless, the apples were good, and worth more than the filament :smiley:

That being said- I’ve been buying Bambu filament, but- the shipping is really slow… The prices seem good to me, and very competitive with Amazon filaments, but that shipping, geez.

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I have a different take on this. If it performs as advertised and you still don’t like it, then, OK, I agree, suck it up. However, if it doesn’t perform as advertised, then returning it is the very best thing you can do–for yourself, for amazon, and for anybody else who buys filament on amazon, because that’s the only way to discourage false claims from proliferating while still leaving space for new non-brand vendors who lack much track record to enter the market. In 2024 I’ve been trying a whole slough of brands I never would have considered before, and surprisingly, for the most part most of them are pretty decent, or at least passable. It’s not like it was 5 years ago, when, for example, Creality shipped 100g of “getting started” filament with its printers that was such garbage that every single reviewer would just laugh and immediately toss it in the trash without even a moment’s hesitation, let alone think to try it.

If you don’t print much, then maybe none of this matters, but if you do print a lot, there’s an argument for trying to find good value for money.

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I’ve never returned filament. I mainly use BL filament now, but occasionally I buy from Amazon.

First thing I do is dry it. Like for a bit. If it then prints poorly and it’s clearly the filament then I contact the seller. Usually they will replace the filament, leaving it to you to decide what to do the the first spool. If the second is just as bad then I leave a review. If they tell me I’m full of it, then I review it as it should be. My goal isn’t to get free filament but most sellers will try to fix the problem rather then get a return. Even if the filament is poor I will give a star for service.

Still, other than some TPU I recently purchased I really only buy BL for convenience. Shipping does suck sometimes but I buy in advance of needing. Have it in days, or at least a week.

Thanks for the insight. When they send the replacement, do they send it from their amazon stock via amazon delivery or from themselves directly? If the later, how long does it usually take?

As for drying, I’m getting pretty good at it now, and I’m coming to the conclusion that all of it arrives wet, to one degree or another. None of them arrive bone dry. At least none that I’ve tried, and my sample size keeps growing. I know this because of weighing it before and after drying. It’s just that some of them arrive so wet that it can cause a whole range of serious problems, and with others the little bit extra doesn’t seem to matter. Either way, I’m aiming for bone dry after drying as the starting point for printing because, to quote Ripley out of context, “It’s the only way to be sure.”

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Where it comes from is a ■■■■ shoot unfortunately.

I’ve had both. Takes anywhere from a day or two (usually sent from Amazon stock) to weeks.

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I bought several spools of BL filament when I bought the printer. I no longer buy the filament because of the long lead time. They ship out of CA and I am on the east coast. 7-10 day turn around time. The prices are also on the high side.

I buy my filament directly from Hatchbox. They always have discount codes that allow you to get it cheaper directly from them than on Amazon. Buy $50 or more and no shipping charges. They ship same day or next day and it comes fast. I recently bought on a Friday afternoon and it was delivered Sunday morning.

I created custom profiles for the Hatchbox filaments and tuned them in. Once I did that the quality and speed of the prints is great. The color consistency between batches is almost perfect. I’ve never noticed a difference and that is important when you are printing a lot of copies for an order.

In a jam I’ll go to the local Microcenter and get the Inland stuff. For the price it is really impressive once you setup a custom profile. I’d probably use more of it however that would mean driving into the city to get it and the selection is always an unknown. I know, you can get it on Amazon. Unless absolutely necessary I don’t buy stuff on Amazon.

In closing my biggest issue with BL is lots of time the filaments I want are out of stock and I can’t, don’t want to, wait 5 to 10 days for it to arrive. Price is a factor also but let’s not kid anyone, Hatchbox even with the discounts is not a cheap filament.

I live in Virginia, and I can’t say I have ever waited 7-10 days. Maybe 5, but no longer. As for prices I don’t think $19 for drop in refills is too much to ask.

No probloem with hatchbox, ovature, polyterra, random letter filaments if they rock your boat. Everyone should use what thet like.

BL filament isn’t perfect. The previous PETG was a PITA to be honest, but the ABS, ABS-GF, PETG-HF, and PLA are solid enough. I keep an inventory of what I use and keep on top of it. I did recently run out of black ABS (I know, black of all colors) and had it in 4 days. I had ABS-GF to fall back on.

I get some want to tweak filament profiles and chase the perfect print. More power to you. My printer printing is a hobby/tool/production. Playing a somewhat endless numbers game isn’t.

BL filament gives me consistancy, reliability. In the past year I can think of 2 filaments I couldn’t get when I wanted them. A PLA Metal, and PETG Translucent.

It doesn’t take long to setup a filament. Copy the generic profile and rename. Run a temp tower and set the temp.Run calibration for flow rate and flow dynamics and you are set.

You want to spend time tweaking the machine to get things to work get an older Prusa. My MK3.5 was a perfect example once it got some hours on it. That’s why I got a Bambu instead of the MK4.

I’ve gotten some super prints out of BL filament. I put it in and it just works and I like that. Just don’t like the logistics on getting it. Example, I went on the site because I want to get a couple of the High Temp PEI sheets for my build plate. They don’t have any in stock. I can’t even find a way to get a notification when they have them. Come on, a standard consumable like a build plate sheet and they don’t have any.

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Guess it’s location because I have purchased 2 and they are currently in stock.

Suit yourself, it is your printer after all, and your choice.

When I look on my laptop using a regular browser it doesn’t show me those build plate sheets. I just loaded the website on my phone and it’s a completely different UI, which is to be expected for a mobile device, and it shows me the build plate sheets.

In the future I guess I’ll have to look on the phone and buy everything from the phone.

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I go back and forth, but never pay attention.

Hope you get them, and don’t think I was knocking your preference.

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I’d advise trying out the elegoo PLA, the pla plus works great. I used an elegoo printer before switching to bambu and i’ve got to say elegoo should sell the machine they use to package their filament instead of 3d printers after my neptune 4pro disaster because i’ve never seen better rolled/packaged filament before which makes a difference when using the AMS.

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