Put in a ticket four days ago about a filament feeding issue between the AMS and extruder. Haven’t heard a single thing from support, is anyone else experiencing the lack of communication?
Hi ccundall,
what is your issue?
I can’t load filament through the AMS since the printer keeps telling me it is not able to pull out the old filament.
Surprise, there is no old filament in it, I can manually load filament and print without the AMS, so it is not jammed.
Best regards
Dom
there are other topics about this “radio silence” here as well Support lead time? - #11 by mr1952 and Support very, very bad - #7 by mr1952
I would recommend double-checking the AMS hub (and buffer spring). See here for some tips. AMS keeps loading and unloading | Bambu Lab Wiki
Make sure there isn’t any filament stuck in the hub/buffer.
You may need to (See Wiki Video) disassemble the AMS to get a filament fragment out of the internal PTFE tubes. It’s a pretty simple fix.
… Also, you may need to log into the Bambu website to check the status of your ticket.