My H2C broke and and I sent in a support tickwt.
Here is how fast it was solved, hopefully.
2026-07-18 10:14:58, Send the Support ticket
2026-07-20 05:36:37, got an answer with some more questions.
Answered it.
2026-07-20 12:46:38, got new answer and a new AP board is on the way.
I think this is my fourth case and it have always been solved with quick response
I enjoy the positive note here. Great to hear. And glad you got the part so quickly sent. I have two H series printers and enjoy the heck out of them. Hope you’re back up and printing with that one quick enough.
Same for me! After reading the many posts where support is lacking I’ve had my P1S not working for a few months now. Figured I’d wait until summer and decide if I wanted to delve into the support ticket mess.
Finally sent a request in and, within a day, they responded. I needed to provide them with basic information and a picture or two but it took 3 days to get a confirmation of new parts being sent!
If customer support has been focused on then they’re doing an amazing job, IMO! (Now, let’s just hope these new parts are the fix!)