Return authorization

Bambu Lab X1 Series
1

I have been scouting the site to find the adress to return the printer in the US and to find out if I need a return authorization. Can anyone help?

Thanks

2

I’d assume you’d get that from a support ticket.

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3

Nick is correct, I’ve processed returns for our two X1CC & we were given shipping labels for them with the return warehouse address.

I assume this is because they don’t have any/many? Physical HQ in the US/many other countries. They handle inventory/shipping via warehouses scattered across the globe, likely to save consumers from paying customs fees ect.

4

Thanks! Thats good advice!

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5

I put in a ticket yesterday, no email, no instructions yet

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6

I have put a ticket in on 12/6/24 and have yet to receive an RMA# .any reason why? I have a brand new PS! still in an unopened box wanting to return

7

Any luck with your return? I was told they’d give me a return label, but it has been radio silence since then. It’s been about two weeks.