RMA stuck + No Response + Escalation Needed

Bambu Lab P Series General Discussions
1

I ordered my P1S /w AMS unit a while back. When the printer arrived it was damaged within the packaging, so I followed the instructions from support to return for a replacement. I have done this, the damaged shipment was returned, and am now awaiting a replacement. I started this process in May. Thus far, a shipment label for the replacement unit has been created, but there has been no updates. A 2nd shipment label was created, communicated, then immediatly cancelled. I’ve communicated several times via my open support ticket with no response as to what is going on. No updates, no movement, just silence. It’s now 6/19, and I still don’t have a printer and am stuck in limbo here with no communication about what is going on with the shipment.

I am hoping a moderator or someone will see this, and can hopefully look into and expedite this issue, or at least inform me what the long delay is, because I am receiving no communication on the details from customer support about my inquires. Been almost a month, I’ve spend all this money, and have no printer.

2

Tell support you’re going to be filing a chargeback request with your credit card company.

That unstuck my issue with Bambu immediately.

3

I am sorry to hear you are experiencing problems with the shipment.

Please send me a private message with your ticket ID and we will look into it to find a quick solution.

Thank you.

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4

Send you a private message with ticket information.

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5

Good luck on any returns with bambu better start praying. I had 2 issues with them. So far got parts for the first issues which will take me an other 4 hours of tinkering. Instead of a replacement….. Then i got my p1s which is too loud i just litterally took it out of the bag and tested during calibration neighbour told me he was hearing it making it impossible to keep. Told them HEY I DON’T WANT A REFUND MAYBE JUST SWAP FOR 2 MINIS OR 1 A1? OR WHAT EVER WORKS. They said no….. Oh man i should of went with an other brand this is my last ones.