We know there’s always room for improvement in our Customer Support, and we’re committed to providing the best possible experience for you! :pray: In the meantime, we’d love to hear your honest feedback on our TrustPilot page and in the comments: [image] Bambu Lab is rated "Poor" with 2.5…

[image] drakko: That should be enough for Bambu. That should be enough for all 3d printer manufacturers. Prusa is the only manufacturer that has good support. But you pay for it..

Don’t hold your breath to much on Google ratings either. Not a single online rating system is incorruptible and unbiased, if enough cash, political pressure, or other strong tradeoffs are made. However, I’d rather look at ratings that are mostly critical or negative than at highly positive 5 star …

Just wanted to breathe a bit of cool air into the summer room. Personally, I’ve loved the printers (H2D, H2C, A1Mini) and such so far. I’ve had a few issues, but they were solved within a reasonable amount of time, considering you’re on the other side of the globe. Thanks for continuing to push t…

[image] CcBones: Not sure how the rest does it but when I the European google, I only look at the google website rating or the appstore rating and today bambulab is doing very well, excellent even :smirking_face: Apple App Store : score 4,8 / 5 :star: out of 31.478 ratings Google Play Store : …

hello all! How are you? Well I cant found button to make new topic, can someone help me?

[image] Where is the help for using the forum software? It’s fairly simple to advance to “Basic” user and takes about 10 minutes of reading. Viewing at least 5 topics Reading at least 30 posts Spend a total of 10 minutes reading posts The restriction for brand new users should be understandabl…

I love the printers. My experiences with their support have been somewhat mixed. I have to say it’s gotten better lately. But sometimes I get the feeling that they’re just giving pre-written answers, and that the support staff doesn’t really read what I’ve written. They often ask the same questio…

In this respect, are there any users who can publicly confirm that Bambu’s staff (including Support Assistant) has really contacted them via private messages, and had the problems they’ve raised on this forum solved by Bambu in a really complete and satisfactory manner? I am very curious to see exa…

I’m good with ‘em. No problems with communications or supplies. My filament, printers, parts, etc have all been shipped efficiently and promptly. The very few issues I’ve had with the printers have been solved relatively quickly and to my satisfaction. And yes, I also ran into the “holiday” vari…

AGPL Compliance is not optional. Eff you Bambu. I have a U1 that has taken over for my X2D and you won’t get another dime from me.

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xsynatic June 19, 2026, 6:36pm 691