Figured I would post a postive comment. I have 9 printers and have opened 10’s of tickets with Bambu Support. The last ticket I opened was for failing to feed into the extruder for a new X2D combo. I gave a lot of info in the ticket, support came back and said we will send you a new AMS 2 Pro Internal Hub. Had to wait because of stock, but nonetheless it came and fixed the issue. I think they know this is an issue at this point, but regardless I didn’t have to jump through a bunch of hoops posting lots of pics and videos that were in the ticket creation. This is how support tickets should go.
One flower doesn’t make spring, or one swallow doesn’t make a summer. (old, but wise sayings).
I’m happy for @trilerian . He’s has a good experience with Bambu Support. Not many on the forum can say that. But of course people come here to complain about things and not many come to praise things.
People praise (with their wallet) when purchasing Bambu machines… and come here to complain when their machines don’t deliver (or perform) as advertised… That should be enough for Bambu.
Bambulab is doing amazing.
Not sure how the rest does it but when I the European google, I only look at the google website rating or the appstore rating and today bambulab is doing very well, excellent even 
- Apple App Store : score 4,8 / 5
out of 31.478 ratings - Google Play Store : score 4,6 / 5 out of 39.962 ratings
Trustpilot is a bad horrible reference point since they allow company manipulation and are therefore used always by phising and scam companies since they flood it with positive reviews and delete the real ones.
That should be enough for all 3d printer manufacturers.
Prusa is the only manufacturer that has good support. But you pay for it..
Don’t hold your breath to much on Google ratings either. Not a single online rating system is incorruptible and unbiased, if enough cash, political pressure, or other strong tradeoffs are made. However, I’d rather look at ratings that are mostly critical or negative than at highly positive 5 star ratings. At least checking through the low ratings tells me how many clients have complained/are unsatisfied (whether in exact numbers or in average percentage), what are the most recurrent complaints/reasons for dissatisfaction, whether the company has responded to those complaints (how long it took to answer and how), etc. Praising a product and/or company, or rating it 5 stars, is easy purchasable with incentives …or cash (plenty of gullible/“hungry” people out there, also, plenty of fanboys too). Got plenty of such experiences on Amazon, with offers from sellers asking to change my rating from 1-2 or 3 stars (and critical reviews) to 4 or 5 stars with limited but positive reviews … While I’ve rejected their offers, I know of plenty others that haven’t done so, and have changed their ratings to 4-5 stars and added positive reviews for cash, a gift card, or a promotional product. And now with the expansion of the AI bots, it’s even easier to generate positive ratings and reviews.
Just wanted to breathe a bit of cool air into the summer room.
Personally, I’ve loved the printers (H2D, H2C, A1Mini) and such so far. I’ve had a few issues, but they were solved within a reasonable amount of time, considering you’re on the other side of the globe. Thanks for continuing to push the boundaries on what could be possible. I recall the discussions where it was an absolute - a bed slinger cannot adequately deal with the forces on a large build plate. And for the record, I was one of those voices. And yet here we are. You figured out a way. I love that.
Keep doing what you do and don’t get so big that you lose your way.
Oh, and perhaps consider upgrading the camera and lighting on the A1 Mini. That’d be pretty darn cool if you did.
Thanks.
App store ratings only apply to the apps, not the hardware the apps support, nor the customers’ experience with vendor hardware support.
I hope Bambu is working on a tool-changing printer and announces it very soon. Because I just got a Snapmaker U1 yesterday and HOO-BOY it’s a game changer. The AMS was game changing when it came out. The AMS Lite (I have 5) had ingenious design changes (like the filament only having to travel a couple inches instead of several feet). But watching this thing do a filament change in 5 seconds is amazing. And the crispness of color boundaries, it looks injection molded.
We know you won’t sit on your hands, Bambu…you’re always up on the tech. Give us a crumb. 
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hello all! How are you? Well I cant found button to make new topic, can someone help me?
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I love the printers. My experiences with their support have been somewhat mixed.
I have to say it’s gotten better lately.
But sometimes I get the feeling that they’re just giving pre-written answers, and that the support staff doesn’t really read what I’ve written.
They often ask the same questions five times, questions I’ve already answered in detail.
With my H2D, I even had to get my lawyer involved.
More recent problems, on the other hand, were resolved quickly and reliably.
The friendliness of the support staff has also improved, in my opinion. So things are moving in the right direction.
I really hate to bring this up, but if Bambu wants to learn anything about support, it’s from Prusa. They always provide quick and straightforward help, without any fuss.
Nevertheless, I’m satisfied with Bambu and own six of their printers.
In this respect, are there any users who can publicly confirm that Bambu’s staff (including Support Assistant) has really contacted them via private messages, and had the problems they’ve raised on this forum solved by Bambu in a really complete and satisfactory manner?
I am very curious to see exactly how many users (in absolute numbers or even as percentage) will come out and confirm Support Assistant’s claims and state their level of satisfaction with the customer support they’ve received (if any).
I’m good with ‘em. No problems with communications or supplies. My filament, printers, parts, etc have all been shipped efficiently and promptly. The very few issues I’ve had with the printers have been solved relatively quickly and to my satisfaction. And yes, I also ran into the “holiday” variable. As I’m not a commercial print farm, my time is my own and I was patient with their celebratory scheduling. No big deal. I’d expect the same consideration if it were me spending time with my family during the holidays. I’ve since purchased multiple printers and such for family and friends. Say what you will - this company manufactures some phenomenal printers.
So what is my suggestion for improvement? I’d have to lean towards a stateside “office” for repairs and troubleshooting. That would solve an inordinate amount of issues (perceived or otherwise). It seems like it would be a no-brainer to “partner” with a large distribution setup (like Microcenter). Might work. Won’t know till they try.
All in all, a wonderful experience. I’m continually impressed with my printers and the directions they head with tech. I’d really… REALLY like to see an improved Mini with better lighting and a much better camera.
AGPL Compliance is not optional. Eff you Bambu. I have a U1 that has taken over for my X2D and you won’t get another dime from me.