Hello
Could you please provide me with the ticket ID in private so we can check?
I will look into this, as this is not normal or expected
Thank you
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Hi There! Not sure how to open a ticket but I would like to know why the firmware on the Bambu printers do now support the addition of 4 or more AMS 2 Pro units with connected power adapters but will accept the addition of 8 additional AMS HT units with power adapters? In essence, the printers should support 6 AMS 2 Pro units with power adapters since the additional two units function as 8 AMS HTs. When you have the power adapters connected to the AMS 2 Pro unit, the printer recognizes that power is being applied based on the green illuminate power plug on the printer. Just want to know why this firmware limitation is in place?
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Hello, just following up on this.
I shared all the details in private on March 19, but I have not received any update yet.
Could you please check if there are any updates regarding my case?
Thank you
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I voted for 5 star on trustpoilate
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There is something wrong with your H2 series. The error message “motor overloaded” has now come up continuously on my H2D and H2S to the point that it would not print anything. I returned both to Micro Center. I believe this is a software issue as I did everything to try to fix both of them following instructions from your support center and nothing worked. Please fix and/or address this issue! I know many others are having the same issue.
I just completed my BambuLab course on my, soon-to-arrive H2D and I was really impressed. I did not expect to have a quiz at the end of each section! But, the questions were relevant and really helped to emphasize the learning topics. Similarly, the course on Filaments and the software and Makerworld were really well thought out.
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Agreed. Really good stuff for the first timers like myself.
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No issues, you guys have great customer support!
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I personally would love to see a bit more frequent updates for software and printers, and faster bug fixing.
The BETA program is kind of useless, been in it for a while (amongst others) to find out that they’re so limited, that basically just a handful even get the beta at all.
Regarding software, there’s a lot of skilled developers that are ready to contribute, i would love to see some focus on Github issues, triage, faster communication and guidance on closing more of these features.
Lastly, some docs around the software would need some love. They’re slowing getting out of sync with the releases.
And as everyone else knows it - support response times can improve. That would be a big plus. Serving customers around the world, there should be at least a few teams ready to answer a ticket in less than 24 hours around the globe. 1 team in Asia, 1 in Europe and 1 in USA would be ideal. Does it cost more money? Absolutely yes. Is it a big undertaking? Of course. But good support can take any company from one level to another.
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I used to believe like many of you Bambu had great support but it’s become clear based on a recent order that support is only great when it’s a technical issue. When it comes to logistics.. well that’s a different story. Long story short, I received someone else’s order so I reached out to support, sent it back and still here waiting to find out when a replacement order will be sent. Bambu is treating it like it’s a “normal return” wanting to “inspect the package” before sending out a replacement order when I clearly took pictures of what I received, sent it to them and shipped it back. Seems like a whole lot of effort on my part to correct something that support should have been all over fixing. All I get are apologies and explanations that this is the process. I’d hate to imagine what would happen if you didn’t actually receive an order. Anyway, this whole debacle was an error by the warehouse, and any other company would be jumping through hoops to fix it. Not Bambu. Support has been courteous and generally helpful but there is absolutely no empathy and no outreach to try to make it right .. like we screwed up, let’s make it right by XYZ….. Nope! Not Bambu, you gotta wait to see if you screwed them over first even though it was their mistake 100%. I understand that they want their merch back and I sent it back just as I received it (all of it) but there’s ZERO trust which is bad for customer relations.
Anyway, in my case, I gave a TrustPilot review of 1 star, as I feel it’s completely warranted. I normally wouldn’t get this upset but I cannot honestly remember a time I have had to put so much effort into fixing something that wasn’t my mistake in the first place and I still have no solution. Then to see a new printer launch and promoters all getting their free printers to promote and give glowing reviews while they treat real customers like this. I do feel bad for the guy/gal that received my order and is going through the same thing I am.. it’s a joke.
After a software update on my A1 mini, i couldn’t help but notice the displayed text was “update successfully” I think it should be “update successfull” or “updated successfully”
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Typical foreign nationals’ English language problems 
… just ignore it. You’ve got the message and its meaning anyway.
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I think that rating is too high. I am so disgusted with Bambu. This is my review !
My experience with Bambu Lab has been nothing short of disgraceful. I purchased two printers—both failed. Instead of honoring a straightforward solution, their support dragged me through weeks of troubleshooting, expecting me to act as a technician. I had to replace parts, dismantle components, and repeatedly prove the faults—yet both machines remain unreliable. It’s unacceptable to expect customers to perform endless repairs on expensive products. I wouldn’t recommend Bambu Lab to anyone unless you want to become your own technician while still stuck with broken machines.
Depending on where you are located in the world, and the existing legislation on consumer protection, you may want to consider filing a legal claim with your national Ombudsman and consumer protection body. In the EU consumers can escalate such matters to the above mentioned bodies and request replacement or full refund, on vendor’s expenses. You may also hold the vendor fully liable for damages incurred (delivery of defective products, lack of repair by authorized/qualified personnel, etc.) . It’s a lengthy process but eventually it pays off.
Thanks Drako. I have opened a case with the ATO and i am just completing their evidence pack. Its another long winded project. But worth it because these guys should not be allowed to get away with it !
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I’ve been trying to resolve an issue with one of my AMS HT units (I have two). Several weeks ago, I received an error message stating that the assist motor three‑phase wires were not connected and that the assist motor connector might have poor contact. I was in the middle of printing a case I needed for a vacation, so I set that AMS aside and finished the print using the other one.
When I returned, I followed the Wiki troubleshooting steps and found nothing obviously wrong. I submitted a support ticket and received a response two days later. Bambu sent a new motor along with a link to the Wiki instructions for replacing it. The motor arrived about a week later, and I installed it right away. Unfortunately, the same error message appeared.
I disassembled the unit again and triple‑checked all the connections before informing Bambu that the replacement motor didn’t fix the issue. They replied asking for videos and log files, which I provided. It has now been a week, and I’m still waiting for next steps.
I really didn’t expect to become their de‑facto service center or to be performing my own repairs for equipment that is still under warranty. It wouldn’t be as frustrating if I didn’t have to wait so long for a reply, and the process-of-elimination troubleshooting have delays in communication coupled with long shipping times from China.
I have an update idea and that would be that when the x2d goes to switch nozzles that it makes sure to properly wipe and clean the current nozzle every change to avoid the chances the there is leftover filament and ruin the print because it ruins my prints every once in a while
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So why is #BambuLabs going after a software developer in the open source community that did not use any IP from the company to create a slicer?
OrcaSlicer-bambulab by @jarczakpawel
This is completely out of line, dudes and its eroding the trust of Bambu Labs in the market place.
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I have three Bambulab printers (A1 Mini, X1C, H2D). However the company clearly doesn’t understand the AGPL software licence that the slicer is based around. See https://www.youtube.com/watch?v=jIbpQtoz6hs for a good summary of why the threats to the developer of OrcaSlicer are unacceptable in a community that is largely about sharing under open licenses.
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They should add live streaming to chats to help creators colab and/or show off some in-progress models to friends. They should also add chats (group chats) to the chats. This is because people can live stream thier creation to a group chat or only one person so They can give live feedback.
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